What are URL Previews?
When you type in a link to an interface, it can appear one of two ways:
The second bullet is an example of an active link. This is a link users can actually click on which will take them to another page. It usually appears in altered text font to show that it is active.
In addition to containing an active link, a URL preview will show an image or page preview of where the URL leads. In this way, an agent can be confident they have copy-pasted the right information to a client, not to mention that this functionality looks more professional and up to date with current standards.
What if my contact cannot receive image previews/active links via SMS?
Don't worry, no one will receive an error and the link will still send correctly. The client may just receive a plaintext link or a link with no image preview, but at least on the agent side you will be able to confirm you have sent the right information.
Why does my contact see something different as a preview than what I see?
This could have to do with the phone the client is using, their operating system, or other limitations. However, in regards to the link itself, the information should not be changed and the client should still be able to go to the link or, at worst, copy and paste it into their browser.