CloudTalk Go is designed to reliably deliver call notifications in various app states. Whether the app is open, minimized, or even fully closed, you’ll still be notified, as long as you're logged in and notifications are not paused.
When Call Will Ring
You will receive call notifications in the following scenarios:
App State | Logged In | Pause Notifications | Will It Ring? | Details |
App Open (Foreground) | ✅ Yes | ❌ Disabled | ✅ Yes | The app is actively open. A banner appears, and you can answer directly inside the app. |
App in Background | ✅ Yes | ❌ Disabled | ✅ Yes | You'll receive a push notification. Tap it to return to the app and answer the call. |
App Closed (Quit) | ✅ Yes | ❌ Disabled | ✅ Yes | A push notification appears even if the app isn’t running. Tapping it launches the app and opens the call screen. |
In all of these cases, tapping the notification will bring you directly to the in-app call screen.
When Calls Will Not Ring
You will not receive any call notifications in the following situations:
App State | Logged In | Pause Notifications | Will It Ring? | Details |
Any State | ❌ No | N/A | ❌ No | If you're logged out, CloudTalk Go won’t send notifications. |
App Open (Foreground) | ✅ Yes | ✅ Enabled | ❌ No | With Pause Notifications turned on, the app stays silent even if open. |
App in Background | ✅ Yes | ✅ Enabled | ❌ No | No push alert is delivered while notifications are paused. |
App Closed (Quit) | ✅ Yes | ✅ Enabled | ❌ No | The app won’t ring, and no notification will appear. |
How It Works Behind the Scenes
The Pause Notifications setting lets you temporarily silence all incoming call alerts and activity notifications. When this setting is active, CloudTalk Go won't ring, even if the app is open or running in the background.
If you're logged in and notifications are not paused, calls will still come through, even if the app is closed. You'll receive a push notification, and tapping it will open the app directly to the call screen.
To make sure call notifications work properly, check that push notifications for CloudTalk Go are allowed in your phone’s system settings. If notifications are blocked at the device level, incoming calls may not appear.
FAQ
Do I need to keep the app open to receive calls?
No. As long as you’re logged in and notifications aren’t paused, calls will ring whether the app is open, in the background, or fully closed.
What happens if I force-close the app?
You’ll still get incoming call notifications, unless you're logged out or have enabled Pause Notifications.
Can I stop calls during breaks?
Yes. Turn on Pause Notifications to temporarily mute all incoming calls and alerts.
If you have any further questions please do not hesitate to reach out to our Support team. We are always happy to help!