This guide explains how to send, view, and download MMS messages in CloudTalk
User Level:
Admins, Supervisors, and Agents
What is MMS?
MMS is the acronym for Multimedia Messaging Service. You may be familiar with SMS, or Short Message Service messages, also known as texts. An MMS message is basically the same concept, with the distinction that it can contain media in the form of pictures, sounds, or short-form video.
MMS Requirements
To send MMS messages in CloudTalk, the following conditions need to be met:
Only US and Canadian numbers are currently supported, and this feature is available by request. Both your company’s number (the "via" number) and the recipient’s number must begin with +1.
The number must support MMS. If the number you’re using doesn’t support multimedia messaging, images may not be delivered or shown correctly.
Both the sender and recipient must support MMS.
If one of the numbers doesn't meet this condition, the system will block sending and display a warning flag.
If you're on a trial plan or your account has run out of credit, MMS (and SMS) will be temporarily disabled and a warning will appear.
If you're not sure whether your number supports MMS, feel free to reach out to Support, we’re happy to help.
Sending an MMS
Desktop app
When all requirements are met, you will be able to access MMS in the same way you would SMS. From the dialer pad, tap the messaging icon in the bottom toolbar and search your desired contact.
Once a recipient is chosen, you can tap the photo icon to add up to ten images within one message, along with any text you want to add. Accepted file types are .gif, .png, and .jpeg.
Preview your images before sending. Tap the x (cancel button) in the top right corner of an image to remove it. You can upload more images to an existing message if the limit has not been reached.
Multiple images in one message will display as a slideshow after sending.
Your sent text should appear above the slideshow when tapped to view.
Mobile app
Please note that the same restrictions apply when sending MMS messages via the mobile app or desktop app. See the requirements section at the start of this article for more information.
Once a conversation is opened with a contact in the mobile app, you’ll notice the image icon in the bottom left of the screen which will allow you to attach and send images during your conversation.
As with the desktop app, images will preview before sending and can be removed using the X icon.
When the message has been sent, users are able to open the images in a viewer and scroll through them, with the message text displayed overhead.
Viewing and downloading received MMS
When you receive images via MMS, you can open them in CloudTalk and download them if needed.
Desktop app (Phone/CTI/Web): Open the conversation, click the image to open the viewer, then use the download option to save it to your computer.
Mobile app (CloudTalk Go): Open the conversation, tap the image to open the viewer, then use the download option to save it to your device.
Limits and formats (MMS):
Up to 10 images per message
Total size limit 5 MB per message
Accepted file types: .gif, .png, .jpeg
Supported only for US/CA (+1) numbers that have MMS enabled
If images don’t display or download correctly, check that both numbers support MMS and that the file meets the format and size requirements.
Important information
If either of the numbers involved in the conversation (sending or receiving) do not fit the requirements outlined above, the user will see a warning flag and sending features will be greyed-out.
Similarly, if the user starts an MMS message and changes the number they are sending from (via) to an unsupported number, sending features will become greyed-out, blocking the user from sending the MMS.
If you need any further assistance please do not hesitate to reach out to our Support team, we are always happy to help!