User Role

  • Agent

How Your Feedback Helps Your Business

By making the effort to submit a call quality rating, you help us diagnose areas which could use improvement within our calling software. This, in turn, can directly impact the service you provide to your own customers, with improvements in areas such as audio quality and lag time.


How to Rate the Quality of a Call

At the end of each call made through the CloudTalk app or dialer, a call rating bar appears as part of the After-call work screen.

Agents are encouraged to leave a review by tapping the star icons to denote how good the call quality was, with 1 being the lowest rating and 5 meaning the call quality was clear and without audio problems (e.g., lag, jitter).

When a call receives a rating between 1 and 4 stars, a section for additional feedback will automatically expand. Though it is optional, completing this section increases the likelihood that our team will be able to analyze the problem you experienced—choosing one of the quality tags is much appreciated.

If the offered tags don't quite cover the issue you were experiencing, you can select the Other tag and type additional information into the box.

Finally, click the orange Done at the bottom of the screen to complete the process.

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