The Voicemail Drops feature allows agents to send short, pre-recorded messages when reaching the voicemail of someone they have called. Agents therefore do not have to manually record a voicemail each time they call, but can instead simply drop their pre-recorded one, saving considerable time.
Feature availability:
PLATFORM: Desktop app, Web app
PLAN: Essential, Expert, Custom
Please note that there is a 60 seconds limit for this feature. Recording will stop automatically after reaching the limit. Additionally, the feature must be enabled in Functions Settings in order to work.
HOW TO SET UP VOICEMAIL DROPS
Open Desktop app or Web App
Click Settings > General > Voicemail Drops
Add voicemail message (At the moment, users can choose between two options: record the message directly in the app or upload a file. (Text to Speech coming soon)
Enter a name for the new voicemail message and record or upload file.
If needed, agents can also set a default voicemail, play, rename or delete the recording(s).
HOW TO USE VOICEMAIL DROPS
This feature can be used only when making outbound calls and reaching voicemail. If you reach the voicemail/hear the beep sound:
Click More
Click Voicemail drop
Choose the voicemail you wish to send
Click DONE. The call summary will pop up and you will be able to add additional information such as tags, notes, etc.
If you have any further questions regarding this feature, or need assistance with anything else, please do not hesitate to reach out to our Support team. We are always happy to help!