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The Voicemail Drops feature allows agents to send short, pre-recorded messages when reaching the voicemail of someone they have called. Agents therefore do not have to manually record a voicemail each time they call, but can instead simply drop their pre-recorded one, saving considerable time.
User Level: Agent
Please note that there is a 60 seconds limit for this feature. Recording will stop automatically after reaching the limit. Additionally, the feature must be enabled in Functions Settings in order to work.
Feature availability:
  • Platform: Desktop app, Web app
  • Plan: Essential, Expert, Custom

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How to Set up Voicemail Drops

  1. Open Desktop app or Web App
  2. Click Settings > General > Voicemail Drops
  3. Add message. Users can choose between two options: record the message directly in the app or upload a file.
  4. Enter a name for the new voicemail message and record or upload file. You can upload MP3 or WAV files. Uploaded recordings also have to be 60 seconds or shorter.
If needed, agents can also set a default voicemail, play, rename or delete the recording(s).

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How to Use Voicemail Drops

This feature can be used only when making outbound calls and reaching voicemail. If you reach the voicemail/hear the beep sound:
  1. Click More
  2. Click Voicemail drop
  3. Choose the voicemail you wish to send
  4. Click DONE. The call summary will pop up and you will be able to add additional information such as tags, notes, etc.
Need help or have a question? Just reach out through our Support portal — we’re here for you.