Billing & Subscription
Manage billing preferences, payments, and credits
By Valeriia and 2 others3 authors24 articles
Subscription & Plans
Manage plan upgrades, account changes, and cancellations.
- How to upgrade to a paid planSwitch from your trial and start using CloudTalk fully in just a few steps.
- How to change or cancel your subscriptionA quick guide to changing or cancelling your CloudTalk subscription
- Understanding pricing plans and what they includeLearn what each CloudTalk plan includes and how minutes, bundles, and add-ons are applied
- Demo AccountKey features, limitations, and FAQs about your CloudTalk demo account.
- Account Activation RequirementsUnderstand the verification steps and documents needed to fully activate your account.
- Fair Usage PolicyUnderstand usage limits, how they are calculated, and how they affect your billing
- Geographic Bundles (Calling Add-ons)Expand your calling coverage by adding new destinations to your plan minutes
- Application for NPO SubscriptionsIf you represent a non-profit organization, CloudTalk is happy to provide you with special pricing conditions.
Billing & Payments
Update payment methods and download your invoices.
- Billing page overviewOverview of your subscription and billing settings
- Where can I find my invoices in CloudTalk?Information regarding the sending and receiving of CloudTalk invoices
- Add or update payment and billing detailsA quick guide to adding payment information to your CloudTalk account
- Understanding your CloudTalk invoiceA breakdown of every section and charge on your CloudTalk invoice
- Payment MethodsA guide to the different payment methods available with CloudTalk
Managing Your Credit
Track your balance and configure auto top-up rules.
- Managing your credit in CloudTalkManage your account credit, set up auto top-ups, and understand how credit is used
- How auto top-up worksAutomatically maintain your credit balance and prevent service disruptions
- Does auto top-up have a spending limit?
- Credit running low: what to doUnderstand low credit alerts, restore calling quickly, and prevent service interruptions.
- Credit movement exportDownload a detailed report of your credit usage for tracking and analysis
- Credit balance alert emailsLearn when credit alert emails are sent, who receives them, and how to set a custom notification threshold
Understanding Charges
Clear breakdowns of call rates and usage fees.
- Where can I find my call charges?A guide to finding call charges in your dashboard
- US taxes, charges and feesCloudTalk's introduction of USF and Compliance Fees for US customers.
- Understanding forwarded and redirected call chargesLearn how forwarded and redirected calls are charged and how to track their costs
- What uses credit?Understand which actions use credit and how charges are applied
- SMS, MMS, and WhatsApp PricingUnderstand how messaging is billed, what affects pricing, and how to track your costs