Billing & Subscription
Manage billing preferences, payments, and credits
By Valeriia and 2 others3 authors24 articles
Subscription & Plans
Manage plan upgrades, account changes, and cancellations.
How to upgrade to a paid planSwitch from your trial and start using CloudTalk fully in just a few steps.
How to change or cancel your subscriptionA quick guide to changing or cancelling your CloudTalk subscription
Understanding pricing plans and what they includeLearn what each CloudTalk plan includes and how minutes, bundles, and add-ons are applied
Demo AccountKey features, limitations, and FAQs about your CloudTalk demo account.
Account Activation RequirementsUnderstand the verification steps and documents needed to fully activate your account.
Fair Usage PolicyUnderstand usage limits, how they are calculated, and how they affect your billing
Geographic Bundles (Calling Add-ons)Expand your calling coverage by adding new destinations to your plan minutes
Application for NPO SubscriptionsIf you represent a non-profit organization, CloudTalk is happy to provide you with special pricing conditions.
Billing & Payments
Update payment methods and download your invoices.
Billing page overviewOverview of your subscription and billing settings
Where can I find my invoices in CloudTalk?Information regarding the sending and receiving of CloudTalk invoices
Add or update payment and billing detailsA quick guide to adding payment information to your CloudTalk account
Understanding your CloudTalk invoiceA breakdown of every section and charge on your CloudTalk invoice
Payment MethodsA guide to the different payment methods available with CloudTalk
Managing Your Credit
Track your balance and configure auto top-up rules.
Managing your credit in CloudTalkManage your account credit, set up auto top-ups, and understand how credit is used
How auto top-up worksAutomatically maintain your credit balance and prevent service disruptions
Does auto top-up have a spending limit?
Credit running low: what to doUnderstand low credit alerts, restore calling quickly, and prevent service interruptions.
Credit movement exportDownload a detailed report of your credit usage for tracking and analysis
Credit balance alert emailsLearn when credit alert emails are sent, who receives them, and how to set a custom notification threshold
Understanding Charges
Clear breakdowns of call rates and usage fees.
Where can I find my call charges?A guide to finding call charges in your dashboard
US taxes, charges and feesCloudTalk's introduction of USF and Compliance Fees for US customers.
Understanding forwarded and redirected call chargesLearn how forwarded and redirected calls are charged and how to track their costs
What uses credit?Understand which actions use credit and how charges are applied
SMS, MMS, and WhatsApp PricingUnderstand how messaging is billed, what affects pricing, and how to track your costs