In this article, you will learn how to export and review your credit usage in CloudTalk.
User level: Admin
What is the credit movements export?
The Export credit movements feature allows you to download a detailed record of how your credit is used in CloudTalk.
The export includes all activity that affects your balance, such as:
calls
SMS and messaging
AI Voice Agents and speech-to-text usage
credit top-ups
Each entry shows exactly what was charged, when it happened, and how much it cost. This makes it easier to understand where your credit is going, identify unusual usage, and keep track of your spending over time.
How to export credit movements
To download your credit usage report:
In your Dashboard, navigate to Account > Billing
Click Export credit movements
What happens after you export
After you click Export credit movements, your report starts processing in the background.
You’ll see a message confirming this:
If you click the export button again while the report is still being processed, the same message will appear and no new export will be created.
Delivery
Once your report is ready:
You’ll receive an email with a download link for your export (
CSVfile)The email includes the time period covered by the report
To download your file, click the Download Export button in the email.
If the export fails
If the system is unable to generate your export:
You’ll receive an email notifying you that the export was unsuccessful
You can wait a few minutes and try again from the Dashboard
What data is included in the export
The export contains detailed information about each credit movement:
Date & Time: the exact time the charge occurred
Interaction ID: identifier of the interaction:
Call ID (for calls)
SMS ID (for messages)
Description: type of usage, such as:
call
sms, whatsapp, mms
ai-voice-agents (AI Voice Agent usage)
stt (speech-to-text)
top-up (credit added to your account; not a charge)
Units: type of billing unit:
seconds for calls
message fragments for SMS
Units charged: total number of billed units
Calls may be billed in increments (for example, 60-second blocks)
AI usage is billed in full-minute increments
Value per unit: cost per unit
Credit movement: the total impact on your balance:
negative values = charges
positive values = top-ups
Important notes
The export includes data for the current day and up to the last 30 days
Calls are billed in blocks (for example, 60-second increments), so billed units may differ from actual duration
AI usage is billed in full-minute increments
If you need further assistance or have any questions, please submit a request through our Support portal. Our team will be happy to help.