Billing page overview

User level: Admin

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You can access the Billing page via Dashboard > Settings > Billing. This page is your central hub for managing subscriptions, monitoring usage, and updating payment details. It is divided into two main areas:

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  Left side: Billing details and settings

  This section contains all configurable parts of your billing, including your subscription, credit, usage details, add-ons, and company information.

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  Right side: Current plan and payment summary

  This section shows a summary of your current plan, active services, total charges, and your payment method.

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Subscription and seats

At the top of the page, you can see your current plan and seat usage. Here you can:

• View your current plan
• See how many seats are used
• Add or remove seats
• Manage or cancel your subscription

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Credit and auto top-up

The Credit section shows your current balance and how your account handles usage outside your plan. Here you can:

• View your current credit balance
• Manually add credit
• Enable or disable automatic top-ups
• Set:
  • the balance threshold that triggers a top-up
  • the amount to add each time
• Export your credit movements as a CSV file
• Set a custom low-balance alert threshold to receive an email notification when your balance drops below an amount you choose. See Credit balance alert emails for details.

Credit is used for calls and messages that are not included in your plan. Your balance must be positive to make outbound calls. To learn more about what is charged from credit, see What uses credit.

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Usage and overages details

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Included in your plan

This section shows what is covered by your subscription. You can see:

• Your calling packages (for example, Europe or Asia)
• Covered countries
• Whether usage is unlimited (subject to fair use)
• Whether the package is domestic-only or includes international calls

This helps you understand what usage is already included before additional charges apply.

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Not included in your plan

This section lists services that are billed separately, such as usage outside your package or premium destinations. Use this section to understand what may generate extra charges.

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Add-ons and additional services

This section lists all active add-ons and services in your account. Examples include:

• Conversation Intelligence
• Dialer add-ons
• Voice Agents packages

You can review what is enabled and how it contributes to your billing.

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Company billing details

This section contains your company information used for billing and invoices. You can view and update:

• Company name
• VAT number
• Invoice email address
• Address details (street, city, postal code, country)

To make changes, click the edit icon in the top right corner of the section.

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Current plan and services summary

On the right side, you can see a summary of your current plan, services, and total charges, along with your payment method. These include:

• Numbers
  Monthly charges for your phone numbers, including type (local, mobile, toll-free) and any recent changes.
  
• Calls and SMS
  Usage-based charges for calls and messages, including calling packages and prepaid minutes.
  
• Add-ons
  Additional features such as Conversation Intelligence, Dialer add-ons, or Voice Agents packages.
  

Each section shows:

• Individual items
• Quantity (for example, number of seats or units)
• Price per unit
• Total cost per item

This helps you understand exactly what contributes to your billing.

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Payment method

This section shows the payment method currently used for your subscription and charges. You can see:

• The payment provider (for example, PayPal or card)
• The account or email associated with the payment method

To update your payment details, click the edit icon in the top right corner of the section.

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FAQs

Why can’t I remove seats? If the option to remove a seat is greyed out or unavailable, there are two common reasons:

• The seat may still be assigned to a user. A seat that a user still occupies can’t be removed, delete the user first (go to Users, select the user, and delete them), then reduce your seat count on the Billing page.
• Or you may be at your plan’s minimum number of seats. Each plan has a minimum: Starter and Essential require at least 1, and Expert requires at least 3. If you’re already at your plan’s minimum, you’ll need to switch to a lower-tier plan before you can reduce further. Go to Settings > Billing, click Manage plan, and select a plan with a lower minimum.

If you’ve removed the user and you’re above your plan’s minimum but the option is still unavailable, contact Support with a screenshot and we’ll investigate. If you no longer need the service at all, see How to change or cancel your subscription.

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Need help or have a question? Just reach out through our Support portal — we’re here for you.