This article is intended as a guide for our WhatsApp Inbound Integration within the CloudTalk phone app and does not apply to using your CloudTalk numbers externally in the WhatsApp app . If you're looking for an overview of how our WhatsApp Inbound Integration functionality works once set up, please refer to the general guide here
If you would like to request a number enabled for CloudTalk's inbound WhatsApp feature, we will need to register you as a user with our underlying carrier and WhatsApp/Meta.
We can either provide you with a new WhatsApp dedicated number, or configure one of your standard voice and SMS numbers to be used as a WhatsApp Sender.
To register a WhatsApp number, please contact our team at [email protected] with the following information:
This is a 2-step process -
If you don't already have a Meta Business Manager account, you must create one at business.facebook.com.
If you already have a Meta Business Manager account, follow these steps to find the ID:
Access the Business Settings page on Facebook Business Manager.
Click Business Info.
Your ID will be listed under "Business Information."
If you would like to use more than two sender IDs, you will first need to complete the full Meta Business Verification.
WhatsApp Business Access verification - Before we can create WhatsApp senders (the individual numbers), we will need to register your business as a WhatsApp Integration user via your Meta Business Manager ID. We will need to request access between Meta and CloudTalk specifically for you as our direct end user. This stage can take an estimated 3-4 weeks depending on processing time with our SMS partner and Meta
After you are a registered user, new individual Sender IDs will take approximately 5-7 days to be approved and activated by WhatsApp/Meta.
This will be the same for subsequent Sender IDs orders after the initial Business Access verification is complete
You cannot use a number on both the external WhatsApp app and CloudTalk WhatsApp integration concurrently.
Desired Business Display Name - must meet Meta's Display Name Guidelines
Business Manager ID
Company Legal name
Company Representative Name
Company Phone Contact
Optional Additional Website
Primary Use Case
Which regions you will be sending messages
Estimated Messages per month
Vertical / Industry of the business - Please check the WA commerce policies here to be sure they will support your Industry and use case
Beauty, Spa and Salon
Clothing and Apparel
Event Planning and Service
Finance and Banking
Food and Grocery
Hotel and Lodging
Medical and Health
Shopping and Retail
Travel and Transportation
The business vertical cannot be set back to an empty value after it is created.
Link to Logo - JPG or PNG, 640x640 pixels or larger, square ratio
Profile About Text - if nothing is submitting it will show the default "Hey there! I am using WhatsApp."
Sender display name guidelines
Clear relationship with your business / Should include your business name.
Consistency with external branding, including spelling.
Compliant with WhatsApp Commerce and Business Policy.