This article is intended as a guide for our WhatsApp Inbound Integration within the CloudTalk phone app and does not apply to using your CloudTalk numbers externally in the WhatsApp app .

If you're looking for an overview of how our WhatsApp Inbound Integration functionality works once set up, please refer to the general guide here

What information do I need to register?

To register a new number in our WhatsApp Integration, please read all the sections below in this guide, and then initiate a request to our numbering team, using our web form.

If you would like to request a number enabled for CloudTalk's inbound WhatsApp Integration, we will need to register you as a user with our underlying carrier and WhatsApp/Meta.

Once you have completed WhatsApp Integration Registration and Sender ID (phone number) activation, you will be able to receive inbound conversations from your customers and respond to them for a 24-hour window.

Registration Process and Timeline

There are two steps to start using our WhatsApp integration. The expected time of the entire process is usually between 2-4 weeks.

However, Meta shares a disclaimer that during this process, verification delays can occasionally take up to 15-30 days.

WhatsApp Integration User Registration - Before we can create WhatsApp senders (the individual numbers), we will need to register your business as a WhatsApp Integration user via your Meta Business Manager ID.

We will need to request access between Meta and CloudTalk specifically for you, as our direct end user. This stage can take an estimated 1-2 weeks depending on processing time with our messaging partner and Meta
Activation of Sender IDs (Individual numbers)

After you are a registered user, new individual Sender IDs will take approximately 1-5 days to be approved and activated by WhatsApp/Meta.

This will allow you to receive and respond to inbound conversations from your customers.
1. This timeline will be the same for subsequent Sender IDs orders after the initial Business Access verification is complete
2. You cannot use a number on both the external WhatsApp app and CloudTalk WhatsApp integration concurrently.
Optional - Outbound functionality: to send outbound conversations to your customers, see the section below "Outbound Message Templates"

Prerequisites

If you don't already have a Meta Business Manager account, you must create one at business.facebook.com.
- If you already have a Meta Business Manager account, follow these steps to find the ID:
  1. Access the Business Settings page on Facebook Business Manager.
  2. Click Business Info.
  3. Your ID will be listed under "Business Information."
If you would like to use more than two sender IDs or use templated outbound conversations, you will first need to complete the full Meta Business Verification

Registration information

User Requirements

This is the internal information needed to by vetted by WhatsApp/Meta

Facebook/ Meta Business Manager ID
Company Legal name
Company Trading name
Company Representative Name (someone legally entitled to sign the WhatsApp Terms of Service)
email contact for the registration process

Sender ID and Sender Profile Information

This is the external information that will appear to your customers within WhatsApp on your number

Desired Business Display Name - must meet Meta's Display Name Guidelines
Company Address
Company Email
Company Phone Contact
Website
Optional Additional Website
Vertical / Industry of the business - Please check the WA commerce policies here to be sure they will support your Industry and use case.
- Automotive
- Beauty, Spa and Salon
- Clothing and Apparel
- Education
- Entertainment
- Event Planning and Service
- Finance and Banking
- Food and Grocery
- Public Service
- Hotel and Lodging
- Medical and Health
- Non-profit
- Professional Services
- Shopping and Retail
- Travel and Transportation
- Restaurant
- Other
- The business vertical cannot be set back to an empty value after it is created.
Link to Logo - JPG or PNG, 640x640 pixels or larger, square ratio
Profile About Text - if nothing is submitting it will show the default "Hey there! I am using WhatsApp."

Sender display name guidelines

Clear relationship with your business / Should include your business name.
Consistency with external branding, including spelling.
Compliant with WhatsApp Commerce and Business Policy.
Compliant Formatting

Outbound Message Templates

By default WhatsApp Sender IDs can only receive inbound conversations.

However, once you have completed this initial WhatsApp Integration Registration process, you may want to send proactive outbound messages to your customers.

Meta allows this only through pre-approved outbound templates. You can see how to submit outbound templates in our WhatsApp Outbound guide, which also includes tips and best practices to reach your audience by using the best template structure.

You can see more information about template categories in the Meta Help Center and template category guide

Which Numbers can I activate in CloudTalk's WhatsApp integration?

CloudTalk needs to purchase or activate numbers from our specific WhatsApp intermediary carrier, who typically have more strict requirements and longer wait times than our standard offering of numbers.

This also means that not all of your existing numbers will be able to be activated in this integration, and we may need to provide you with new numbers - specifically for WhatsApp.

Depending on which country's number you would like to activate for WhatsApp Integration, standard end user compliance documentation will apply.

USA, Canada local numbers and UK and Australia mobile numbers are our default WhatsApp numbers which do not have a local address requirements.

If you have a different desired country, please let us know in the sign-up form and our team will share the availability, exact requirements, and wait time

Country	Type	Address Requirement / Documents *- in most cases, if the address is not shown on the business registration, a secondary proof of address is required*	wait time	Additional Functionality (plus WhatsApp Messaging)
Argentina	Local	Proof of ID - Company registration document in the same city as the number	none	inbound calling, outbound calling
Australia	Mobile	Proof of ID - Company registration document from anywhere in the world	none	inbound calling, outbound calling, SMS
Australia	Local	any service address in Australia in the same area code as the desired number	none	inbound calling, outbound calling
Austria	Local	Proof of ID - Company registration document (Handelsregister) in Austria the same city as the number , Passport of national ID card of the authorized company representative	none	inbound calling, outbound calling
Austria	Mobile	Proof of ID - Company registration document (Handelsregister) anywhere in Austria , Passport of national ID card of the authorized company representative	none	inbound calling, outbound calling, SMS
Austria	National	Proof of ID - Company registration document (Handelsregister) anywhere in Austria , Passport of national ID card of the authorized company representative	none	inbound calling, outbound calling
Barbados	Local	Proof of ID - Company registration document in the same city as the number	none	inbound calling, outbound calling
Belgium	Mobile	Proof of ID - Company registration document from any where in the world , VAT number or Tax ID number	2-3 Weeks	inbound calling, outbound calling, SMS
Belgium	Local	Proof of ID - Company registration document (Extrait BCE) in Belgium the same city as the number , Belgian VAT number	2-3 Weeks	inbound calling, outbound calling
Brazil	Mobile	Proof of ID - Company registration document anywhere in Brazil	2-3 Weeks	inbound calling, outbound calling, SMS
Brazil	Local	Proof of ID - Company registration document anywhere in Brazil	none	inbound calling, outbound calling
Bulgaria	Local	Proof of ID - Company registration document in Bulgaria in the same city as the number Unifed Identification Code Seat of Address Registration Email Contact	none	inbound calling, outbound calling
Canada	Local	none	none	inbound calling, outbound calling, SMS
Chile	Local	Proof of ID - Company registration document anywhere in Chile	2-3 Weeks	inbound calling, outbound calling, SMS (upon special order)
Chile	Mobile	Proof of ID - Company registration document anywhere in Chile	none	SMS
Colombia	Local	Proof of ID - Company registration document in the same city as the number	none	inbound calling, outbound calling
Costa Rica	National	Proof of ID - Corporate Identity Card (Cedula Juridica) Proof of Address in Costa Rica - Extract from National Registry (Literal De Persona Jurídica)	3-4 Weeks	inbound calling, outbound calling
Croatia	Local	Proof of ID - Company registration - Excerpt from the court register showing company registration number, name of Authorized Representative, and local address ID of the Authorized Representative who is shown on the court register - passport or national ID card	none	inbound calling, outbound calling
Czech Republic	Mobile	Proof of ID - Company registration document in any country Registered Business Address and Business ID number Legal address and Passport or National ID Card of Authorized Representative Power of attorneyor another document showing the individual is a director or country manager for the business	none	SMS - will show "SMS-info" as the Sender ID
Czech Republic	Local	Proof of ID - Company registration document in the same city as the number Registered Business Address and Business ID number Name and Address of Authorized Representative	none	inbound calling, outbound calling
Denmark	Mobile	any service address in Denmark	none	inbound calling, outbound calling, SMS
Denmark	Local	Proof of ID - Company registration document anywhere in Denmark	2-3 Weeks	inbound calling, outbound calling
Dominican Republic	Local	Proof of ID - Company registration document in the same city as the number	1-2 Weeks	inbound calling, outbound calling
Ecuador	Local	Proof of ID - Company registration document in the same city as the number	none	inbound calling
El Salvador	Local	Proof of ID - Company registration document in the same city as the number Passport or National ID Card of Authorized Representative (must be shown on the Business Registration)	none	inbound calling
Estonia	Mobile	Proof of ID - Company registration document in any country	none	SMS
Estonia	National	Proof of ID - Company registration document in any country	none	inbound calling, outbound calling
Finland	Mobile	Company name and service address in main country of operation	none	inbound calling, outbound calling, SMS
Finland	Local	Company name and service address in Finland	2-3 Weeks	inbound calling, outbound calling
France	Local	Proof of ID - company registration (KBIS extract) no older than 3 months, must be in France National ID or Passport of Authorized Representative, someone who is shown on the KBIS, an exectuted power or attorney is also needed	2-3 Weeks	inbound calling, outbound calling
France	Mobile	Proof of ID - company registration (KBIS extract) no older than 3 months, must be in France National ID or Passport of Authorized Representative, someone who is shown on the KBIS, an exectuted power or attorney is also needed service description required - short 1-2 sentence on what your company does and how you will use the number (inbound and/or outbound calls for sales,support, account management)	2-3 Weeks	inbound calling, outbound calling, SMS -messaging traffic must be P2P, conversational, in nature with at least 20% ratio of inbound messages
Germany	Mobile	Proof of ID - German Handelsregister Extract and German VAT	2-5 Days	inbound calling, outbound calling, SMS
Germany	Local	Proof of ID - German Business registration (Handelsregister Extract, Trade Licence, Gewa 1/2 signed and stamped) in the same area code as the desired number	none	inbound calling, outbound calling
Ghana	Mobile	Proof of ID - Company registration document in any country	none	inbound calling, outbound calling
Grenada	Local	Proof of ID - Company registration document in Grenada	none	inbound calling, outbound calling
Hong Kong	National	Proof of ID - Company registration document in any country Proof of Address from the past 3 months -Business Registration -Electric, Water, or Gas Bill -Fixed or Mobile phone bill	none	inbound calling, outbound calling
Hungary	Local	Proof of ID - Company registration document in the same city as the number	1-2 Weeks	inbound calling, outbound calling
Hungary	Mobile	Proof of ID - Company registration document in Hungary	none	SMS
Iceland	Mobile	Proof of ID - Company registration document showing Iceland address	1-2 Weeks	SMS
Iceland	Local	Proof of ID - Company registration document showing Iceland address	1-2 Weeks	inbound calling
Indonesia	Mobile	Proof of ID - Company registration document in any country National ID card or Passport of company representative - must be a passport for non-Indonesians	2-3 Weeks	inbound calling
Indonesia	Local	Proof of ID - Company registration document in Indonesia National ID card or Passport of company representative - must be a passport for non-Indonesians	none	inbound calling
Ireland	Local	any service address in Ireland in the same area code as the desired number	none	inbound calling, outbound calling
Israel	Mobile	none	none	inbound calling, SMS
Israel	Local	none	none	inbound calling
Israel	National	none	none	inbound calling
Italy	Local	Proof of ID - Company registration document in the same city as the number VAT or Tax ID of company Government issued ID, Place of Birth, Address, and Fiscal Code/Tax ID number of authorized company representative	2-3 Weeks	inbound calling, outbound calling
Italy	Mobile	Proof of ID - Company registration document from any country VAT or Tax ID of company Government issued ID, Place of Birth, Address, and Fiscal Code/Tax ID number of authorized company representative	none	SMS
Kenya	Local	Proof of ID - company registration, must be in Kenya National ID or Passport of Authorized Representative, someone who is shown on the business registration, if not an exectuted power or attorney is also needed	none	inbound calling, outbound calling
Lithuania	Local	Proof of ID - Company registration document in the same city as the number	2-3 Weeks	inbound calling, outbound calling
Lithuania	Mobile	Proof of ID - Company registration document from any country	none	SMS
Macao	Mobile	Proof of ID - Company registration document in the same city as the number	none	inbound calling
Malaysia	Mobile	Proof of ID - company registration in Malaysia, Proof of ID - ID of legal company representative (must be Malaysian government issued ID or Malaysian student ID), Executed Letter of Authorization: official signed statment on company letterhead the that representative in the ID is authorized to act on behalf of the business. CloudTalk Numbers Team can provide a template for you or you can submit your own power of attorney	2-3 Weeks	SMS or inbound calling
Mexico	Local	Proof of ID - Mexican company registration document in the same city as the number	none	inbound calling, outbound calling
Netherlands	Local	Proof of ID - Company registration document (KvK) showing an address in the same city as the number, Dutch VAT	2-3 Weeks	inbound calling, outbound calling
Netherlands	National	Proof of ID - Company registration document (KvK) showing an address in the Netherlands Dutch VAT	2-3 Weeks	inbound calling, outbound calling
Netherlands	Mobile, (+31 97xxx format)	Company name and service address in main country of operation	none	inbound calling, outbound calling, SMS
New Zealand	Local	Proof of ID - New Zealand company registration document	none	inbound calling, outbound calling
Norway	Local	Proof of ID - Company registration document Verifiable service address in Norway in the same city as the number	2-3 Weeks	inbound calling, outbound calling
Norway	Mobile (+47 59 xxx format)	company name and service address - can be anywhere in the world, Proof of ID - company registration, Proof of ID - ID of legal company representative (someone shown on the business registration)	1-2 Weeks	SMS
Panama	Local	Business registration (Certificado de Registro Público) showing name of authorized representative or legal representative and local address ID of authorized representative: National Identity Document (Cedula de Identidad) for Panamanian citizens or residents or Passport for foreign citizens that are non-residents Signed Letter of Declaration for the Panamanian Carrier. Template will be provided	none	inbound calling
Philippines	Local	Proof of ID - must be one of the following --Certificate of registration of business name Department of Trade & Industry Phillipines --Certificate of Registration from Securities and Exchange Commission Philippines Proof of Address - Mayors permit showing local address	none	inbound calling
Poland	Mobile	Proof of ID - Company registration document from any country	none	inbound calling, outbound calling, SMS
Poland	Local	Proof of ID - Company registration document from Polish business register ((REGON), National Tax ID (NIP), National Court Register (KRS) etc)	2-3 Weeks	inbound calling, outbound calling
Portugal	Mobile	Proof of ID - Company registration document showing Portuguese address Government-issued ID showing tax number: VAT/NIF number in Portugal	none	inbound calling, outbound calling, SMS
Portugal	National	Proof of ID - Company registration document showing Portuguese address Government-issued ID showing tax number: VAT/NIF number in Portugal	2-3 Weeks	inbound calling, outbound calling
Puerto Rico	Local	none	none	inbound calling, outbound calling, SMS
Romania	National	Proof of ID - Company registration document from Romania, showing national address Trade registry certificate, Fiscal registration/VAT certificate, or Excerpt from the commercial or trade registry Passport or National ID Card of Authorized Representative - if this is not someone shown on the business registration, a separate Power of Attorney is needed	none	inbound calling
Singapore	Mobile ($110 per month)	Proof of ID - Company registration document from any where in the world	1-2 Weeks	SMS (to send outbound SMS, separate A2P registration is needed, This must be done by the customer, directly with Singapore Network Information Centre (SGNIC)
Slovakia	Mobile	Proof of ID - Company registration document from any where in the world Passport or National ID Card of Authorized Representative - if this is not someone shown on the business registration, a separate Power of Attorney is needed	3-6 Weeks	SMS, will show "SMS-info" as the Sender ID on SMS messages
Slovenia	Mobile	none	2-4 Weeks	SMS
Slovenia	Local	Proof of ID - Company registration document in the same city as the number	none	inbound calling, outbound calling
South Africa	Mobile	Proof of ID - company registration from South Africa, showing business registration number, Additional Proof of Company Address: Bank statement, Municipal rates or tax invoice, telephone account statement (cannot be a CloudTalk invoice), Proof of ID - Governement issued ID of legal company representative: Government-issued ID (must include photo), -address of company representative	none	inbound calling, outbound calling, SMS
South Africa	Local	Proof of ID - company registration from South Africa in the same city as the desired number, showing business registration number, Additional Proof of Company Address: Bank statement, Municipal rates or tax invoice, telephone account statement (cannot be a CloudTalk invoice), Proof of ID - Governement issued ID of legal company representative: Government-issued ID (must include photo), -address of company representative	none	inbound calling, outbound calling
South Africa	National	Proof of ID - company registration from South Africa, showing business registration number, Additional Proof of Company Address: Bank statement, Municipal rates or tax invoice, telephone account statement (cannot be a CloudTalk invoice), Proof of ID - Governement issued ID of legal company representative: Government-issued ID (must include photo), -address of company representative	none	inbound calling, outbound calling
Spain	National	Proof of ID - company registration in Spain, Spanish fiscal code number (NIF)	2-3 Weeks	inbound calling, outbound calling
Spain	Local	Proof of ID - company registration in the same city as the desired number, Spanish fiscal code number (NIF)	1-2 Weeks	inbound calling, outbound calling
Sweden	Local	Proof of ID - Company registration document from Sweden in the same city as the desired number	2-3 Weeks	inbound calling, outbound calling
Sweden	National	Proof of ID - Company registration document from Sweden	2-3 Weeks	inbound calling, outbound calling
Sweden	Mobile	none	none	SMS
Switzerland	Mobile	Proof of ID - Company registration document from any country in the world	none	SMS
Switzerland	Local	Proof of ID - Company registration document from Switzerland in the same city as the number Unternehmens-Identifikatio nsnumber (UID) for Swiss entities	none	inbound calling, outbound calling
Taiwan	Local	Proof of ID - Company registration document from Taiwan in the same city as the desired number Passport or National ID Card of Authorized Representative	1-2 Weeks	inbound calling
Thailand	Local	Proof of ID - Thai company registration certificate from the last 12 months, showing the name of legal representatives Proof of ID - ID of legal company representative, must be someone listed on the company registration	none	inbound calling
Uganda	National	Proof of ID - Company registration document from Uganda	none	inbound calling
United Kingdom	Mobile	Proof of ID - Business registration document from any country. (For UK companies, only the UK Companies House Registration number) Name and contact number of an authorized company representative - this cannot be a VoIP number	none	inbound calling, outbound calling, SMS
United Kingdom	Local	Proof of ID - UK Companies House Registration number Name and contact number of an authorized company representative - this cannot be a VoIP number	none	inbound calling, outbound calling
United Kingdom	National	Proof of ID - UK Companies House Registration number Name and contact number of an authorized company representative - this cannot be a VoIP number	none	inbound calling, outbound calling
United States	Local	none	none	inbound calling, outbound calling, SMS (separate A2P registration is needed, even if was previously completed for other numbers on CloudTalk)

If you need further assistance or have any questions, you can contact our Support team. We are always here to help you!

How To Add A New Number In CloudTalk

Types Of Phone Numbers

Phone Number Requirements and Functionality

Using CloudTalk with Plecto

Making calls to China