In this article, you will learn how geographic bundles work, what they include, what is not covered, and how to choose the right bundle for your team.
Geographic bundles are optional add-ons that extend your existing calling package to additional destinations using your plan minutes. If your base package includes the EU or US and Canada, but your team often calls other regions like Latin America or Asia, a geographic bundle allows those calls to be included in your plan instead of being charged from credit.
How Geographic Bundles Work
A geographic bundle adds a group of countries to your existing calling plan for a fixed monthly fee per user. Once activated, calls to included countries are deducted from your plan minutes.Key rules
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Minimum 3 users required
Bundles can only be activated on accounts with at least 3 seats. -
US and Canada are always included
All bundles include unlimited calls to the United States and Canada. -
EEA and UK calling restriction
If your bundle includes EEA or UK destinations, calls must be made from an EEA or UK number.
Calling Europe from a US number is not covered. -
Shared minute allowance
Bundles do not include separate minutes.
They extend your existing plan allowance:- Starter: 500 minutes
- Essential and Expert: up to 3,000 minutes per user/month (Fair Usage Policy applies); up to 10,000 minutes for US & Canada calling
Your included minutes can now be used across EU and LATAM destinations, plus US and Canada.
Available Geographic Bundles
All bundles are priced per user per month and include US and Canada calling.🌍 DACH (€/$5 per user/month)
Best for teams focused on German-speaking markets.🌍 Europe (€/$10 per user/month)
Best for teams calling across multiple European countries.
Note: Calls must originate from an EEA or UK number.
🌍 LATAM (€/$15 per user/month)
🌍 Asia (€/$20 per user/month)
🌍 AU, NZ, UK (€/$15 per user/month)
🌍 World Lite (€/$15 per user/month)
🌍 World (€/$25 per user/month)
Bundle Comparison
Landline vs Mobile Coverage
Some destinations are covered for landline calls only.- Calls to mobile numbers in these countries are charged from credit
- Calls to landlines are included in your bundle
Landline-only countries
To verify charges, download the Credit movement export file from the Billing page.
What Is Not Covered
The following are always charged from credit:-
Premium and special numbers
Includes short codes and premium-rate numbers. Bundles cover standard fixed and mobile numbers only, so non-geographic numbers are charged from credit even in covered countries, for example company numbers starting with +31 88 in the Netherlands or +358 10 and +358 20 in Finland. -
Forwarded inbound calls
Forwarding to external numbers is always charged -
Usage above Fair Usage Policy
Additional minutes beyond your limit are charged -
Countries outside your bundle
Any destination not listed in your bundle
How to Add or Change a Bundle
Geographic bundles are applied at the account level and billed per user. To activate or change a bundle, contact your Account Manager or reach out to CloudTalk Support.How to Choose the Right Bundle
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Where does your team call most often?
Review your call history or Credit Export Movement to see which countries generate the most charges. If most of your credit usage comes from a specific region, a regional bundle such as DACH, LATAM, Asia, or AU, NZ, UK may be the most cost-effective choice. -
Do you need coverage across multiple regions?
If your team regularly calls Europe, Latin America, and Asia, the World Lite or World bundle can combine everything into a single add-on. This is often more cost-effective than using multiple regional bundles. -
How many minutes do you use?
Bundles use the same minutes as your base package. If your team already uses most of its allowance, adding a bundle will not increase your total minutes. It only expands the destinations those minutes can cover.
Need help or have a question? Just reach out through our Support portal — we’re here for you.