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The CloudTalk MCP server connects AI assistants like Claude and Cursor to your CloudTalk account. Once connected, you can ask the assistant in plain language to search calls, read transcripts, update contacts, send SMS, or build AI Voice Agents.
User level: Admin

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What is MCP?

MCP (Model Context Protocol) is an open standard that lets AI assistants work with business tools. You connect CloudTalk once, and the assistant can then use CloudTalk on your behalf. For example, you could ask: “Summarize yesterday’s calls with Acme and tag the ones that mention pricing.” Actions that send, dial, or change data show you a preview first and ask for confirmation. The assistant can’t delete contacts, calls, or recordings.

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Who can use it

MCP is available on the Essential plan and higher. Some tools need more:
  • AI insights (summaries, sentiment, topics, transcripts) require Conversation Intelligence.
  • Campaign tools require the new Sales Dialer add-on.

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Which AI assistants work today

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How to connect

  1. Create an API key in the Dashboard under Account > Settings > API Keys. See How to access and generate your CloudTalk API keys.
  2. Add the CloudTalk MCP server to your AI assistant, using your API key. Follow the step-by-step setup for your assistant in the MCP Quickstart.
  3. Ask your assistant something about your CloudTalk account to check it works.
The API key gives the assistant access to your whole company account. Treat it like a password. To cut off access, delete the key in the Dashboard (it can take a few minutes to take effect).

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Learn more

The CloudTalk MCP developer guide covers everything else: focused connection profiles (for example, Analytics or Voice agents), every available tool, security, rate limits, and ready-to-use prompt examples.
Need help or have a question? Just reach out through our Support portal. We’re here for you.