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In this article, you will learn how to make and receive calls and use CloudTalk features directly within Microsoft Teams.
User Level: Admin, Supervisor, Agent
Ready to configure the CloudTalk + MS Teams?
Follow the step-by-step instructions in our Configure MS Teams guide.
Integrating CloudTalk phone features into your MS Teams workplace can reduce clutter in your workflows with a simplified dialing process that consolidates the apps agents need to use to communicate with clients. Our Teams integration offers Microsoft users an in-app experience of CloudTalk Phone’s essential functionalities.

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CloudTalk Phone CTI

Once you’ve added the CloudTalk app for MS Teams, you can access the following features directly from your Teams sidebar:
  • Call history & details: review past calls and their metadata
  • Contact management: view and edit contact information in-app
  • Outbound calls: launch calls from Teams (requires the CloudTalk Desktop app running in the background)
  • Dial pad: select outbound numbers or place anonymous calls
  • Messaging: send and receive SMS messages through the Messages section of the CTI
  • Two-way status sync: keep agent status aligned in Teams and CloudTalk Phone
  • Azure SSO login: sign in securely with Microsoft credentials

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Status synchronization

CloudTalk’s CTI integration keeps your agent’s presence consistent across MS Teams and CloudTalk Phone. Status updates are synchronized both ways: Status mapping Sync rules
  • From CloudTalk → Teams: When logged into the CloudTalk Desktop app, changing your status (Online / Idle / Offline) updates your MS Teams status.
  • From Teams → CloudTalk: When logged into Teams, changing your status (Available / Be Right Back / Away / Appear Offline) updates your CloudTalk Phone status.
Need help or have a question? Just reach out through our Support portal — we’re here for you.