Learn how to set up your Gong integration and how to customize your integration.
User Level:
Admin
Gong Setup
Steps from CloudTalk Dashboard
From your Dashboard, navigate to Account > Integrations.
From the list of integrations, hover over Gong and select
+Add.You will be redirected to a Gong login to enter your credentials. Allow to grant permissions and continue.
After a successful authentication process, you will be redirected back to the CloudTalk dashboard, where you can customize your integration.
Save to enact these changes and activate the integration.
You can set your integration to Inactive at any time using the toggle at the top.
Customize CloudTalk With Gong
Logging Calls
All answered external calls are automatically sent to Gong for transcription and analysis.
Choose whether internal calls are sent to Gong. By enabling this setting, internal calls will be included for Gong to analyze.
Decide whether calls should be logged in Gong for unassociated numbers.
Connected Numbers
Choose to only link activity from certain numbers to your Gong integration by using the Connected Numbers sections. If this section is left blank, data associated with all company numbers will be synched.
If you need further assistance or have any questions, you can contact our Support team. We are always here to help you!