The CloudTalk mobile app lets you stay connected with customers wherever you are. You can make and receive calls, send messages, manage contacts, and access your call history directly from your iOS or Android device.
This article provides an overview of the main features available in the CloudTalk mobile app and how to use them.
User level: Admin, Agent, Supervisor
Install the CloudTalk Mobile App
You can download and install the app on your phone from the official app stores:
For iPhone (iOS):
Open the App Store and search for CloudTalk or go here.
For Android:
Open Google Play, search for CloudTalk and install the app. For Android setup details, see: CloudTalk Go for Android: Requirements and Setup.
Once the app is installed, sign in with your CloudTalk account. You will see your workspace and phone options as soon as you open the app.
App Permissions
When you first install CloudTalk Go, your device will ask for permissions such as Microphone and Notifications. These are required to make and receive calls and alerts.
What You Can Do in the Mobile App
With the CloudTalk mobile app, you can:
Make and receive calls
Send and manage SMS messages
View and manage contacts
Access recent calls and conversations
Monitor unread messages
Adjust call and notification settings
Assign or update contact details
Dialpad
The Dialpad allows you to manually enter a phone number and place an outbound call.
As soon as you start typing a new number, two quick action buttons appear at the top of the screen:
Send message
Add contact
These actions are available immediately, so you can decide what to do next without leaving the dialpad.
Send a Message
Tap Send message to start a new message to the number you entered.
The recipient field is automatically filled in, so you can begin typing right away.
Add the Number to Contacts
If the number is not yet saved, tap Add contact.
You will then be able to choose between:
Create new contact
Assign to existing contact
Select Create new contact if you are adding someone new to your contact list.
Select Assign to existing contact if the number belongs to a contact already saved in CloudTalk.
For detailed instructions on adding and editing contacts, see:
Add and Edit Contacts in CloudTalk Go
Call History
Tap History to view your recent calls.
Each entry shows:
Contact name or phone number
Call direction
Call type such as inbound, outbound, missed, voicemail, or internal
Time and date
Filter Calls
Tap the triangle icon in the top-right corner to filter calls:
All
Missed
Inbound
Outbound
Voicemail
Internal
After selecting a filter, tap Apply to update the list.
Call Details
To see more information about a call, tap the info icon next to the call entry.
The call details screen includes:
Recording – Play and navigate the call recording (if available).
Tags – View or edit call tags.
Rating – Rate the call.
Note – Add or edit a note.
Agent – See who handled the call.
Call ID – View the unique call reference number.
Assign to existing contact – Link the number to a saved contact.
At the bottom of the screen, you can also:
Send message
Call back
Contacts
The Contacts section allows you to manage both external and internal contacts.
At the top of the screen, you can switch between:
External
Internal
External Contacts
Here you can:
Search for contacts
View uncategorized contacts
Call contacts directly
Add a new contact using the
+button
Internal Contacts
Internal contacts are organized into groups such as departments or teams.
You can see:
Group names
Extension numbers
Availability status
Messages
In the Messages tab, you can view and manage your SMS, MMS, and WhatsApp conversations.
To filter your messages:
Tap the filter icon in the top-right corner.
Select:
My messages or All messages
Message status: All or Unread
Channel: All channels, SMS/MMS, or WhatsApp
Tap Apply
SMS/ Text Messages are available upon request. Contact our team to have SMS enabled for your account.
Settings
You can access Settings from the Profile tab.
Here you can manage how the app handles calls, notifications, and device-level behavior.
Calling
These settings control how calls are placed and displayed on your device.
Default Country Prefix
The app automatically selects a country prefix based on your assigned number. You can change it manually if needed.
Switch to Carrier Network
Transfer calls to your mobile carrier instead of using internet data. This is useful if your mobile data connection is unstable or if you prefer to continue calls through your network provider.
For detailed setup instructions, see: Switch to Carrier Network in CloudTalk Go
Hide CloudTalk Calls (iOS)
iPhone users can control whether CloudTalk calls appear in the device’s native call history.
Use the toggle:
When turned on, CloudTalk calls will not appear in the iPhone Recents list.
When turned off, CloudTalk calls will appear alongside regular phone calls.
Existing entries in the iPhone call history will remain visible.
This setting does not affect your CloudTalk call history inside the app.
Language
You can change the app language directly from the Language section.
The change applies immediately and updates the language of the CloudTalk app.
Notifications
Manage how you receive mobile notifications.
If needed, you can temporarily pause notifications directly from the app.
For step-by-step instructions, see: Pause Mobile Notifications.
Make and Receive Calls
You can place calls directly from the Dialpad, Contacts, or Call History.
Use the Dialpad to enter a number manually and tap Call.
Call a saved contact from the Contacts tab.
Tap Call back from a previous entry in History.
When someone calls your assigned CloudTalk number, an incoming call screen appears on your device. You can accept or decline the call.
Once connected, the active call screen displays the call duration and recording status (if enabled).
Incoming Call Alerts
To learn how incoming call notifications appear on your device and how to manage them, see Incoming Call Notifications in CloudTalk Go
Need help?
If you experience issues with the mobile app, see our troubleshooting guides:
Have more questions? Reach out to our Support team. We're always happy to help!