Troubleshooting & FAQs
Quick troubleshooting guides and FAQs to help you get CloudTalk working smoothly again
Inbound Calls Not Reaching CloudTalkFind out why inbound calls aren’t ringing your agents and how to fix it
Can’t Hear or Poor Audio During CallsStep-by-step troubleshooting for fixing poor call audio in CloudTalk
Can’t Remove or Delete a Phone Number from CloudTalkHow to request number deletion, what changes after removal, and when the update applies
Outbound Calls Not ConnectingSteps to diagnose and fix outbound calling problems
Troubleshooting CloudTalk GoFix common issues with calls, connectivity, and notifications on your CloudTalk Mobile App
Duplicate Contacts Behave UnexpectedlyLearn why duplicate contacts appear and how to handle them
Upload of CSV File FailsTroubleshoot CSV upload errors, delays, and formatting problems
Campaigns Import IssuesWhy Campaigns skip certain contacts and how to troubleshoot audience-building issues
CSV Import StuckWhat to do when your contact CSV import is stuck or taking longer than expected
Voicemail Not Working / Not Playing AudioTroubleshoot missing voicemail audio, silent recordings, or callers unable to leave messages
Cannot Send or Receive SMSTroubleshoot issues with sending or receiving SMS in CloudTalk
How to Upgrade to a Paid PlanSwitch from your trial version and start fully using CloudTalk in just a few clicks
Cannot Purchase or Replace a NumberLearn what prevents number purchase or replacement and how to fix it quickly
Report Call IssuesCall ID and Log ID codes: where to find them and how to report issues with your calls
Dialer Not Moving to the Next CallLearn why your dialer may stop progressing to the next contact and how to resolve the most common causes.
Understanding Pricing Plans & What They IncludeLearn what each CloudTalk plan includes and how minutes, bundles, and add-ons are applied
Mobile App Not Receiving CallsHow to troubleshoot situations where CloudTalk Go stops receiving calls or notifications.
Cannot Send or Receive MMSLearn why MMS may fail in CloudTalk and how to restore media messaging