If you need to delete a phone number from your CloudTalk account, this article explains how to request removal correctly, what to expect after deletion, and when the change takes effect.
User level: Agent
Symptoms
You may encounter one or more of the following:
You no longer need a specific phone number and want it deleted.
You cannot remove a number manually from the Dashboard.
You want to free up a number slot or stop paying for an unused number.
You are unsure how number deletion affects billing and call flows.
Root Cause
Phone number deletion is not a self-service action in CloudTalk.
Numbers must be manually removed by the Support team to prevent accidental data or call flow loss.
When a number is removed:
The associated call flow is deleted.
The change takes effect in the next billing cycle.
The number cannot be restored once removed.
Step-by-Step Solution
1. Prepare Your Request
List all phone numbers you want to delete in full international format, including the country code (for example: +442012345678).
2. Confirm the Details
Double-check that the numbers are correct and confirm that you want them permanently deleted.
3. Contact Support
Reach out to our Support team via chat or email and include:
The list of phone numbers you want to remove
A short confirmation message, such as: Please delete these numbers from my account. I understand this action is permanent.
The Support team will verify your request and complete the removal.
Additional Notes
Only CloudTalk Support can process number deletions.
Deleted numbers and their call flows cannot be recovered.
The call history and logs linked to the number will remain available even after the number is deleted.
If you are unsure whether to delete or temporarily disable a number, ask Support before confirming the removal.