Calling
Common problems that occur during active calls, such as audio quality, delays, dropped calls, or call controls not working.
By Valeriia and 1 other2 authors7 articles
- Outbound Calls Not ConnectingSteps to diagnose and fix outbound calling problems
- Inbound Calls Not Reaching CloudTalkFind out why inbound calls aren’t ringing your agents and how to fix it
- Voicemail Not Working / Not Playing AudioTroubleshoot missing voicemail audio, silent recordings, or callers unable to leave messages
- Can’t Hear or Poor Audio During CallsStep-by-step troubleshooting for fixing poor call audio in CloudTalk
- Report Call IssuesCall ID and Log ID codes: where to find them and how to report issues with your calls
- External Callers Hear "Number Does Not Exist" for a CloudTalk NumberFind out why a working CloudTalk number can still be unreachable from outside phone networks, and what to do about it
- Inbound Call Shows the Wrong Caller NumberFind out why CloudTalk sometimes displays a different number than the actual caller, and how to report it