This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Swiss numbers.
Initial Overview
1. Supported Number Types
Local numbers
Toll-free numbers
2. Submit Your Request
Request porting directly in the CloudTalk Dashboard: open Numbers > Port existing number and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under Numbers > Porting requests.
Looking to port numbers from other countries? See Global Porting Coverage.
3. Letter of Authorization
Where an LOA is required, the correct template for this country downloads inside the Documents step of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide.
(Other document requirements listed below.)
4. Timelines & Pricing
Number Type | Estimated Duration | Pricing |
Local | ~17 business days | €30.00 per request, €5.00 per number |
Toll-Free | ~30 business days | €0.00 per request, €45.00 per number |
⚠️ Timelines may vary if submitted details do not match your current provider’s records.
Required Documents for Number Porting
Signed Letter of Authorization (LOA)
Latest invoice from your current provider (showing your name, the number(s) being ported, and proof of ownership)
Address Requirement (Local Numbers Only)
An address located within the same area code as the number being ported.
Porting Process Overview
Submit Your Porting Request
Submit your request in the CloudTalk Dashboard under Numbers > Port existing number.
Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.
Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons
Issue | How to Fix |
Incorrect or mismatched information | Ensure the name and address exactly match your current provider’s records |
Outdated or incomplete invoice | Submit a recent invoice showing clear ownership details and number(s) |
Unsigned or incorrectly signed LOA | Make sure the LOA is signed by the account owner or an authorized representative |
On Porting Day
Your number will switch to CloudTalk on the scheduled date.
Your previous provider will deactivate the number.
CloudTalk billing will begin the same day.
Need Help?
For more guidance, check out:
Questions about a request you've already submitted? Open it under Numbers > Porting requests and click Open conversation. You can also reach our Porting Team by email - we're here to support you every step of the way.