To bring your existing number into Cloudtalk, you will need to port it. Porting a number means that it will be fully transferred to a new operating network or carrier.
The CloudTalk Portability table (below) includes our standard countries, from which you can port your numbers in, along with pricing details and estimated processing times.
To start a porting request for your existing phone numbers, you will need to send us an email to [email protected] with the subject "Port-in request" and provide us with the following information and documents:
We always recommend to get in touch with the current service provider to make sure the number is portable on their side, and verify all registration information related to the number, to avoid any unnecessary delays or rejections during the process.
The number(s) that you wish to port in their international format (e.g.+442012345678).
The name of your current service provider from whom you want us to port the number. This will be the company where you have contract or active account.
The name of the range holder or underlying carrier (This might be different from the service provider, but they will be able to tell you who the underlying carrier or operator is).
The name of the person, company or organization to whom the number is registered with the underlying carrier.
Full service address of the person, company or organization to whom the number is registered with the underlying carrier.
A copy of your last bill for the number(s) you want us to port.
We will check whether the number can be ported and send you a Letter of Authorization (LOA) template to fill out, sign, and send us back.
* All rates in the above table are in EUR and per one phone number. Your request may contain unlimited number of phone numbers, however, all numbers included in the request must be from a single carrier.
* Price of the port-in may vary based on the type of the phone number (i.e. special numbers, geographic, national, mobile, toll-free numbers).
If you want to port more than 100 phone numbers or if you submit more than 10 requests, the price will be calculated on an individual basis.
Additional information to ensure a smooth and hassle-free port-in:
To port a phone number, you need to have your CloudTalk service activated
During the port-in, you need to have an active account with your current provider
The ported phone number(s) must be set-up in CloudTalk before the port-in process is completed (the set-up will be available 48 hours from when we receive the complete request from you)
If your existing number cannot be ported, you can purchase a phone number from CloudTalk. We provide phone numbers from more than 50 countries all over the world.
If you need assistance, contact our Porting Team at [email protected] anytime, we will be happy to help!