CloudTalk is proud to announce a Public Beta for Local Outbound UAE calling.
The UAE has historically maintained strict regulations on VoIP services and international VoIP carriers, but we can now offer this service through a local partner from 1 May 2025.
Before ordering a fixed number from CloudTalk, users should be aware that the UAE is a very strict telecommunications market. Operators have a very low risk threshold for use cases that can generate consumer complaints.
Numbers are not able to be kept in CloudTalk's stock and must be activated by our local partner for each vetted company. This process takes currently takes around 6-8 weeks.
Local outbound calling from UAE fixed numbers
Local UAE Companies
For business identity verification:
UAE Trade License
Secondary proof of address if your address is not on the business registration
Company contact phone number
working website with terms of service and privacy policy
Passport or national ID card (front and back in color) of the company representative (must be an Emirates ID)
Additional information:
Industry of your Company
Service usage description: a few sentences about which department(s) in your company will use the number, and what the intended purpose is
Nature of the calls: (e.g., promotions, account management, customer support)
Opt-in or consent information: 1-2 sentence description of how do you receive the phone contact of your recipients and how they agree to receive a call from you. Proof of Prior User Consent is required for outbound calling to the UAE. Read the Terms of Service section below
Expected Volume of Inbound calls and minutes on the number (mandatory)
Expected Volume of Outbound calls and minutes from the number (mandatory)
proof of registration in National Operators' Do Not Call Registries (DNCR)
Non-UAE Companies
For business identity verification:
Official Business Registration (in the main country of operation)
Secondary proof of address if your address is not on the business registration
Company contact phone number
working website with terms of service and privacy policy
Passport or national ID card (front and back in color) of the legal company representative
Additional information:
Industry of your Company
Service usage description: 1-2 sentences about which department(s) in your company will use the number, and what the intended purpose is
Nature of the calls: (e.g., promotions, account management, customer support)
opt-in or consent information: 1-2 sentence description of how do you receive the phone contact of your recipients and how do they agree to receive a call from you. Proof of Prior User Consent is required for outbound calling to the UAE. Read the Terms of Service section below
Expected Volume of Inbound calls and minutes on the number (mandatory)
Expected Volume of Outbound calls and minutes from the number (mandatory)
Numbers requested for international companies will be reviewed by our carrier’s Compliance Department, and they will conduct an internal risk assessment.
Please be aware that they reserve the right to decline number provisioning at their discretion, and may do so without providing a detailed reason.
Restricted Industries
UAE carriers do not support local number allocation to these industries:
Call Center Providers
If you are a BPO, the registration must be done using the information of the end client
Fintech
Some exceptions may be granted. Please elaborate on your product and use case with our Carriers/Numbers Team - [email protected]
Forex
Crypto
Gambling/iGaming
Other vice-related use cases
Debt Collection
Web Development
Unclear use-cases
Restricted Use Cases
CloudTalk's local partner has clear guidelines on the usage restrictions of the UAE fixed numbers, based on the country regulator and operators:
Cold-calls are prohibited
Unsolicited calls, including excessive follow-ups
Repeated calls to the same number within the same day (outside of requested call-backs)
Calls outside normal business hours - calls are only permitted between 9 a.m. and 6 p.m.
Companies must adhere to the following regulations when engaging in outbound calls to the UAE:
Any unsolicited calls:
Proof of opt-in from your contacts must be documented
A follow-up call is prohibited if a consumer refuses a service or product during the first call.
It is prohibited to call numbers registered on the Do Not Call Registry (DNCR) - proof of registration in the Etisalat and Du DNCRs is required for local companies.
Terms Of Service
The UAE regulator, Telecommunications and Digital Government Regulatory Authority (TDRA), imposes strict fines for non-compliance. Because of this, CloudTalk’s local providers have a very low risk threshold and tolerance for consumer complaints. It is therefore critical to follow UAE regulations and ensure that your contact lists and calling patterns are clean and compliant.
Important: CloudTalk’s local partner reserves the right to deactivate numbers in case of any regulatory or consumer complaints.
1. Prior User Consent
The service provider must obtain the user’s consent before initiating any telemarketing communications intended to promote or sell products or services.
Proof of opt-in/proof of consent must be traceable.
Excessive follow-up calls are prohibited: If a consumer refuses a service or product during the first call, you may not follow up.
Calling the same number multiple times in a single day is also prohibited.
2. Use of Official Communication Channels
The service provider may only contact users through official, authorized communication channels.
3. Communication Recording Requirements
All communications must be recorded in accordance with applicable legal and record-keeping requirements.
4. Verification of Call Recipient Identity
Before discussing any services or products, the representative must:
Verify the identity of the call recipient.
Confirm ownership of the contacted number or verify the authority of the statutory representative.
5. Mandatory Disclosure at the Start of the Call
At the beginning of each call, the representative must:
State their full name and the name of the service provider they represent.
Clearly explain the purpose of the call.
Ask the user whether they wish to proceed with the conversation.
6. Transparent Communication of Service Details
The representative must provide:
A clear explanation of the service or product offered.
The benefits and obligations associated with it.
The full price of any product or service discussed.
7. Documentation of Service Requests
Any user request for additional services or packages must be properly documented according to the service provider’s official procedures for service activation and modification.
8. Right to Block Telemarketing
Consumers must be offered the ability to block telemarketing communications at any time, free of charge.
Inbound-only calling: UAE toll-free numbers
If you only need to receive inbound calls from the UAE, CloudTalk can provide a toll-free number with a simpler activation process.
Local UAE Companies
According to UAE telecom policy, numbers must be specially ordered for each applying customer and cannot be kept in stock.
If you are a UAE-based company, CloudTalk must work with a specific supplier who operates under stricter licensing and regulatory requirements.
Ordering requires a Letter of Intent (LOI) from your company, which our provider uses to comply with local telecom regulations.
UAE toll-free number features
Inbound-only (outbound local calls to the UAE are not possible)
40 euros per month + 40 euros one-time activation fee
Inbound cost: 0.65 per minute
Only reachable from other UAE numbers
Order processing and activation time with the local supplier: up to 7 weeks
Requirements
Company Registration Document/Trade License
Letter of Intent (to be provided by CloudTalk's Carrier Operations Team - add your company letterhead, fill and sign)
Company address in the UAE
Business use required: Business use is required for UAE toll-free numbers; private use is not allowed.
Non-UAE Companies
UAE toll-free number features
Inbound-only (outbound local calls to the UAE are not possible)
40 euros per month + 40 euros one-time activation fee
Inbound cost: 0.32 per minute
Only reachable from other UAE numbers
Order processing and activation time with the local supplier: up to 7 weeks
Requirements
Letter of Intent (to be provided by CloudTalk's Carrier Operations Team - add your company letterhead, fill and sign)