If you’re planning to move your phone numbers from CloudTalk to a different service provider, most of the porting process will be handled by your new provider. However, we’re here to support you and provide the necessary information.
User level: Admin
How Number Porting Works
Most of the porting-out process is handled by your new provider. Once you initiate a porting request with them, they will manage the coordination with CloudTalk's underlying carrier (not CloudTalk directly).
CloudTalk cannot proactively release or "push" your numbers to another provider, but we are here to help and guide you through the process.
Steps for Porting Out
Initiate the Porting Request with your new provider.
They’ll provide a Letter of Authorization (LOA), which you must complete and sign.
Your new provider will send the LOA to CloudTalk’s underlying carrier—not to CloudTalk directly.
The underlying carrier will review the LOA and determine whether the request can be accepted. This depends on whether:
The number is currently active.
The company name and address on the LOA match the number’s registration.
Any required PIN, PAC, or migration codes are correct (more below).
Once approved, CloudTalk will be notified and may need to give final authorization.
You’ll receive confirmation of porting acceptance and the scheduled transfer date from your new provider.
What information will I need in advance from CloudTalk?
Your new provider will let you know which details are required, but CloudTalk can help by providing:
The underlying carrier currently hosting your number.
Any PIN codes or migration codes needed.
For example:
USA mobile numbers usually require a 4-digit PIN
UK mobile numbers use a PAC code
France mobile numbers require an RIO code
Czech numbers use an OKU code
Italy numbers may have an individual migration code
Portugal Numbers may have CVP - Código de Validação da Portabilidade (Portability Validation Code)
The service (CSR) address registered with the number (may differ from your billing address).
For US/CA toll-free number ports, we kindly ask that you notify our team at [email protected] before submitting a port request with your new provider.
This ensures our team is prepared to validate and authorize the request within the limited response window required by the losing carrier.
Cost of Porting Out
CloudTalk does not charge any fee to port your numbers away.
However:
Your CloudTalk subscription must remain active until the numbers have fully ported out.
Any unused time in your subscription is non-refundable.
⚠️ Planning to cancel your subscription while a port is in progress?
If you've asked us to cancel your upcoming renewal, stop automatic payments, or close your account, that cancellation is still scheduled to take effect on a specific date — usually the end of your current paid period. If that date arrives before your port-out finishes, your account can close and your number can be released or deactivated, which may cause the port to fail.
To avoid this: tell support you have a port in progress before confirming a cancellation, and ask that the cancellation date be set (or pushed) to after your new provider confirms the port is complete. Don't rely on "cancel the renewal but keep the number" alone — the two requests need to be sequenced together.
When Will My Number Stop Working in CloudTalk?
Your numbers will remain active in CloudTalk until the port takes place and they are moved to the new provider.
You will need to keep your CloudTalk account active until the port is complete, because:
Number settings (e.g., call flows, voicemail) will be disabled if the account is closed.
Some carriers may reject ports if the number is not currently active.
Closed accounts may trigger automatic release of unused numbers, which could cause port failure.
Numbers That Cannot Be Ported
Most numbers can be ported out of CloudTalk successfully. However, due to carrier or country restrictions, there are a few exceptions:
Colombia – all number types
Dominican Republic – local numbers
Malaysia - all number types
Poland – mobile and toll-free numbers
In these cases, the underlying carrier may not support porting to another network.
Need help or have a question? Just reach out through our Support portal — we’re here for you.