In this article, you will learn how to navigate the Billing page, understand each section, and manage your subscription, usage, and payment settings.
User level: Admin
You can access the Billing page in Dashboard > Account > Billing.
The Billing page gives you a complete overview of your subscription, usage, and charges.
You can manage your plan, monitor usage, and update billing details in one place.
It also reflects the choices made during your upgrade, such as your calling package and credit auto top-up settings.
Billing page layout
The Billing page is divided into two main areas:
Left side: Billing details and settings
This section contains all configurable parts of your billing, including your subscription, credit, usage details, add-ons, and company information.
Right side: Current plan and payment summary
This section shows a summary of your current plan, active services, total charges, and your payment method.
Subscription and seats
At the top of the page, you can see your current plan and seat usage.
Here you can:
View your current plan
See how many seats are used
Add or remove seats
Credit and auto top-up
The Credit section shows your current balance and how your account handles usage outside your plan.
Here you can:
View your current credit balance
Manually add credit
Enable or disable automatic top-ups
Set:
the balance threshold that triggers a top-up
the amount to add each time
Export your credit movements as a CSV file
Credit is used for calls and messages that are not included in your plan. Your balance must be positive to make outbound calls.
To learn more about what is charged from credit, see What uses credit.
Usage and overages details
Included in your plan
This section shows what is covered by your subscription.
You can see:
Your calling packages (for example, Europe or Asia)
Covered countries
Whether usage is unlimited (subject to fair use)
Whether the package is domestic-only or includes international calls
This helps you understand what usage is already included before additional charges apply.
Not included in your plan
This section lists services that are billed separately, such as usage outside your package or premium destinations.
Use this section to understand what may generate extra charges.
Add-ons and additional services
This section lists all active add-ons and services in your account.
Examples include:
Conversation Intelligence
Dialer add-ons
Voice Agents packages
You can review what is enabled and how it contributes to your billing.
Company billing details
This section contains your company information used for billing and invoices.
You can view and update:
Company name
VAT number
Invoice email address
Address details (street, city, postal code, country)
To make changes, click the edit icon in the top right corner of the section.
Current plan and services summary
On the right side, you can see a summary of your current plan, services, and total charges, along with your payment method.
These include:
Numbers
Monthly charges for your phone numbers, including type (local, mobile, toll-free) and any recent changes.
Calls and SMS
Usage-based charges for calls and messages, including calling packages and prepaid minutes.
Add-ons
Additional features such as Conversation Intelligence, Dialer add-ons, or Voice Agents packages.
Each section shows:
Individual items
Quantity (for example, number of seats or units)
Price per unit
Total cost per item
This helps you understand exactly what contributes to your billing.
Payment method
This section shows the payment method currently used for your subscription and charges.
You can see:
The payment provider (for example, PayPal or card)
The account or email associated with the payment method
To update your payment details, click the edit icon in the top right corner of the section.
Need help or have a question? Just reach out through our Support portal — we’re here for you.