To change or cancel your subscription, you'll need to navigate to the Billing page in your CloudTalk Dashboard.
User level: Admin
Change your subscription
You can switch between plans directly in CloudTalk Dashboard.
Navigate to Dashboard > Account > Billing.
Under Current plan, click Change plan.
Select your new plan (Starter, Essential, Expert, or Custom).
Use the toggle in the top right to choose between monthly or annual billing.
By default, annual billing is preselected when creating a new subscription. You can switch to monthly anytime if preferred.
Pick the start date for when the change should take effect.
Click Continue to confirm.
Your plan will update according to the chosen start date.
Note: Upgrades take effect immediately on the selected date.
Downgrades and billing-period switches may affect available features. If you’re unsure, contact our Support team for guidance.
Cancel your subscription
Navigate to Dashboard > Account > Billing.
Under Current plan, click Cancel subscription.
Choose the cancellation date and confirm.
A confirmation notice will appear under Current plan once the cancellation is scheduled.
Important notice: According to our Refund Policy, CloudTalk services are billed in advance on either a monthly or annual basis and are non-refundable. There are no refunds or credits for partial months of service, unused months on annual plans, or upgrades/downgrades.
Need help or have a question? Just reach out through our Support portal — we’re here for you.