Need to scale your plan or take a break? You can adjust or cancel your CloudTalk subscription at any time via the Billing page.
This guide walks you through the steps to upgrade, downgrade, or close your account.
User level:
Admin
Change your subscription
To change your current plan:
Go to Dashboard > Account > Billing
In the Current plan section, click Manage plan
In the Available plans view:
Select a new plan (Starter, Essential, Expert, or Custom)
Choose your billing cycle (monthly or annual) in the top right
Select the date when the new plan should take effect
Click Confirm
Your plan will be updated based on the selected start date.
Important notes
Upgrades can take effect immediately or on a selected date
Downgrades or billing cycle changes may affect available features
Your current plan will remain active until the new plan takes effect
Cancel your subscription
To cancel your subscription:
Go to Dashboard > Account > Billing
In the Current plan section, click Cancel subscription
Before proceeding, you will see a summary of what will happen after cancellation, including:
Permanent loss of your account data (such as call logs, recordings, and statistics)
Loss of access to phone numbers and users
No recovery option after cancellation
Non-refundable credit and subscription charges
You will also be asked to select the date when your cancellation should take effect.
Click Continue with cancellation to proceed.
Select a reason for cancelling and can share any additional feedback if you’d like.
To confirm your decision, type CANCEL, then click Cancel account to complete the process.
Important notice: According to our Refund Policy, CloudTalk services are billed in advance on either a monthly or annual basis and are non-refundable. There are no refunds or credits for partial months of service, unused months on annual plans, or upgrades/downgrades.
Need help or have a question? Just reach out through our Support portal — we’re here for you.