This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Portuguese numbers.
Initial Overview
1. Supported Number Types
Geographic (local) numbers
National numbers
Toll-free numbers (+800)
2. Submit Your Request
Request porting directly in the CloudTalk Dashboard: open Numbers > Port existing number and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under Numbers > Porting requests.
Looking to port numbers from other countries? See Global Porting Coverage.
3. Letter of Authorization
You’ll need to submit a signed Letter of Authorization (LOA). If a template is available for this country, it downloads inside the Documents step of your porting request; otherwise we’ll email you the correct template after you submit. Sign it and upload it with your request.
(Other document requirements listed below.)
4. Timelines & Pricing
Number Type | Estimated Duration | Pricing |
Local | 16 business days | €30.00 per request, €2.00 per number |
National | 16 business days | €30.00 per request, €2.00 per number |
Toll-Free | 16 business days | €30.00 per request, €16.00 per number |
⚠️ Timelines may vary if submitted details do not match your current provider’s records.
Required Documents for Number Porting
You’ll enter your CVP code in the Verification step of your porting request.
✅ Local Numbers
Signed LOA (must include a Portuguese address matching the number’s area code; signed by an authorized representative)
Recent invoice (dated within 30 days; shows number(s) and company name)
Proof of identity (passport or national ID of legal rep)
Power of attorney (if the LOA is not signed by the legal representative)
CVP code (portability validation code from your current provider)
TAX ID / VAT number
Proof of address (e.g. utility bill or bank statement, ≤3 months old)
Hosting requirement: business name, contact number, and local address matching the DID’s area code
✅ National Numbers
Signed LOA (with Portuguese address)
Recent invoice
Proof of identity
Power of attorney (if needed)
CVP code
TAX ID / VAT
Proof of address
Hosting requirement: company name, contact number, local address in Portugal
✅ Toll-Free Numbers
Signed LOA with Portuguese address
Latest Invoice from Current Provider
Proof of Identity (passport or ID)
Power of Attorney
CVP (Portability Validation Code)
TAX ID / VAT
Proof of Address
Porting Process Overview
Submit Your Porting Request
Submit your request in the CloudTalk Dashboard under Numbers > Port existing number.
Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.
Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons
Issue | How to Fix |
Incorrect or incomplete LOA | Ensure the LOA is fully completed and signed by an authorized contact |
Invalid or missing CVP | Request the correct CVP from your provider before submitting |
Mismatched address | Confirm that the address on the LOA matches the DID area code and invoice |
Outdated invoice | Provide a billing document dated within the last 30 days |
Missing identification | Always attach ID/passport and any required business documentation |
On Porting Day
Your number is activated in your CloudTalk account
Your former provider deactivates the number
CloudTalk billing begins the same day
Need Help?
For further assistance, please refer to:
Questions about a request you've already submitted? Open it under Numbers > Porting requests and click Open conversation.