This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Israeli numbers.
Initial Overview
1. Supported Number Types
Number Type | Example Prefixes |
Local | Varies by region |
National | +972 7X, +972 15X, etc. |
Toll-Free |
2. Submit Your Request
Request porting directly in the CloudTalk Dashboard: open Numbers > Port existing number and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under Numbers > Porting requests.
Looking to port numbers from other countries? See Global Porting Coverage.
3. Letter of Authorization
Where an LOA is required, the correct template for this country downloads inside the Documents step of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide.
(Other document requirements listed below.)
4. Timelines & Pricing
Number Type | Estimated Duration | Price |
Local | 19 business days | €30.00 per request, €30.00 per number |
National | 19 business days | €30.00 per request, €30.00 per number |
Toll-Free | 32 business days | €30.00 per request, €15.00 per number |
⚠️ Timelines may vary if submitted details do not match your current provider’s records.
Required Documents For Number Porting
✅ Local Numbers
Latest invoice from the current service provider
Signed LOA
Copy of LOA signatory’s photo ID
Other Compliance Documents (for number hosting):
Company name and VAT number
Proof of address in Israel in the same city as the number
Business Registration (no older than 12 months), or
Utility Bill (no older than 3 months), ora
Government Issued Documents (no older than 12 months / not expired) or
Lease Agreements (not expired)
Provision Letter signed by the subscriber confirming:
The engagement of services was authorized by a legal signatory
The signature is legally binding for the business
Porting Team will provide a template of this that the customer needs to put on their letter head and sign.
If you are not a registered business in Israel, you can still submit your porting request in the Dashboard without attaching an LOA.
CloudTalk have back-up providers in Israel and our Porting team will follow-up and advise you on portability
✅ National Numbers
Latest invoice from the current service provider
Signed LOA - the template downloads in the Documents step of your porting request
Copy of LOA signatory’s photo ID
✅ Toll-Free Numbers
Latest invoice from the current service provider
Signed LOA
Copy of LOA signatory’s photo ID
Porting Process Overview
Submit Your Porting Request
Submit your request in the CloudTalk Dashboard under Numbers > Port existing number.
Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.
Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons
Issue | How to Fix |
Mismatched details between the LOA, invoice, or ID | Ensure all documents use consistent legal name, tax ID, and address |
Outdated invoices (older than 30 days) | Submit a recent invoice issued within the last 30 days |
Missing government-issued ID or incomplete CNPJ | Include a valid government ID and ensure CNPJ information is accurate and complete |
Non-matching address zone for local numbers | Verify that the address matches the number’s geographic area code |
Inactive numbers | Keep the number active with your current provider until the porting is complete |
On Porting Day
Your number becomes active in CloudTalk
Your former provider releases the number
Inbound traffic is routed to CloudTalk
Billing begins the same day
Need Help?
For further assistance, please refer to:
Porting Pricing and Coverage - all countries where we offer porting
Country Specific Porting Guides - for our most requested countries
Questions about a request you've already submitted? Open it under Numbers > Porting requests and click Open conversation. You can also reach our Porting team by email. We're always happy to help!