This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Brazilian numbers.
Initial Overview
1. Supported Number Types
Number Type | Examples (prefixes) |
Local | Varies by region |
National | +5530xx; +5540xx |
Toll-Free | +(55)800 |
2. Submit Your Request
Request porting directly in the CloudTalk Dashboard: open Numbers > Port existing number and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under Numbers > Porting requests.
Looking to port numbers from other countries? See Global Porting Coverage.
3. Letter of Authorization
Where an LOA is required, the correct template for this country downloads inside the Documents step of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide.
(Other document requirements listed below.)
4. Timelines & Pricing
Number Type | Estimated Duration | Pricing |
Local | 2–3 weeks | €30.00 per request, €10.00 per number |
National | 5–7 weeks | €30.00 per request, €10.00 per number |
Toll-Free | 2–3 weeks | €10.00 per request, €40.00 per number |
⚠️ Timelines may vary if submitted details do not match your current provider’s records.
Required Documents For Number Porting
The correct LOA templates and other documents download inside the Documents step of your porting request.
✅ Local Numbers
Latest Invoice from Your Current Service Provider (issued within the last 30 days)
Signed Letter of Authorization (LOA) (must include name and signature of the legal entity and a valid Brazilian address that matches the area code of the number)
Portability Form
Other Compliance Documents:
Brazilian Business Registration
A valid Business Registration Extract from the CNPJ (Cadastro Nacional de Pessoas Jurídicas) is required.
If you don’t have a recent copy, you can download it from one of the following official sources using your CNPJ number:
If you do not have an address in Brazil, we can proceed with your port with a back-up operator. Contact our Porting team and we will guide you through the process.
✅ National Numbers
Latest Invoice from the current service provider
Signed LOA - the template downloads in the Documents step of your porting request
Brazilian Business Registration
Proof of Address, if not listed on the registration (e.g., utility bill, tax notice, rent receipt, or title deed)
Compliance Note:
All submitted documents must reflect consistent business information across the LOA and invoice.
✅ Toll-Free Numbers
Latest Invoice from the current service provider
Signed LOA - the template downloads in the Documents step of your porting request
Brazilian Business Registration
Proof of Address, if not listed on the business registration (e.g., utility bill, rent receipt, tax notice, title deed)
Compliance Note:
The business address may be outside Brazil, but business identity verification is still mandatory.
Porting Process Overview
Submit Your Porting Request
Submit your request in the CloudTalk Dashboard under Numbers > Port existing number.
Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.
Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons
Issue | How to Fix |
Mismatched details between the LOA, invoice, or ID | Ensure all documents contain the same company name, address, and number(s) |
Outdated invoices (older than 30 days) | Submit a recent invoice issued within the last 30 days |
Missing government-issued ID or incomplete CNPJ | Provide a valid ID and ensure CNPJ details are accurate and complete |
Non-matching address zone for local numbers | Confirm that the address matches the geographic area code of the number |
Inactive numbers | Keep the number active with your current provider until the port is completed |
On Porting Day
The number will be activated in CloudTalk
Your previous provider will release and deactivate the number
You’ll begin receiving inbound calls through CloudTalk
CloudTalk billing begins the same day
Need Help?
For further assistance, please refer to:
Porting Pricing and Coverage - all countries where we offer porting
Country Specific Porting Guides - for our most requested countries
Questions about a request you've already submitted? Open it under Numbers > Porting requests and click Open conversation. You can also reach our Porting team by email. We're always happy to help!