CloudTalk Virtual Caller ID

The Virtual Caller ID is the number which the prospective lead or client will see when you call. Basically, when an an outgoing call is made with this service implemented, the agent selects a desired CloudTalk number or virtual "mask" to be the number which the client will see as the ID on the outgoing call. The chosen mask number may, for example, match a particular country code. Have you ever gotten a call with an unfamiliar prefix and automatically assumed it was spam, swiping to cancel? This is one situation which Virtual Caller ID aims to avoid.

Does my business need Virtual Caller ID?

If you have an International company and/or service a country where your existing external numbers lack coverage or portability, Virtual Outbound Caller ID could be a great tool for your business strategy. The number mask is not the same as an additional CloudTalk number, and you can have multiple masks allocated to different outbound destinations for no additional charge.

What is "call masking?"

Traditionally, call masking is a number service which can serve various purposes. In some iterations, call masking is used as a means of data protection or as a means of recycling numbers. The version of masking used at CloudTalk works a bit differently though, acting as a virtual outbound caller ID specifically for outbound calls, even if the number is actually operated by a different service provider.

Will the a Virtual Caller ID affect International calling limitations?

All calls initiated in CloudTalk will still be subject to local country rules and reachability limitations, and backend call data will still be registered by the respective country's CLI (Calling Line Identification), including any associated restrictions.

How will Virtual Caller ID affect my traffic routes?

Adding a Virtual Caller ID to your CloudTalk dashboard does not change anything related to calling with the original provider.

  • Outbound calls from the Virtual Caller ID in CloudTalk will either be charged the per minute or from your calling package.

  • You will also still be able to make outbound calls as normal with the original service provider

  • Inbound calls and returned calls will all be directed to the original service provider, not to CloudTalk

    *We can always set you up with an additional local number in CloudTalk so that you can forward any call backs to us as well. *

Did this answer your question?