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In this article, you will learn how to access call charge data, export reports, and understand how charges are calculated.
User level: Admin
You can review your call charges in two places:

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View charges in the Billing page

Navigate to Dashboard > Settings > Billing. In the Current plan and services section, you can see a summary of your call charges, including usage that is billed from credit.
This view is useful for quickly checking your current costs.

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Export call charges

For a full breakdown of all charges, use the Credit Movement export. To export your data:
  1. Go to Dashboard > Settings > Billing
  2. In the Credit section, click Export credit movements
  3. Download the CSV file
This export includes all charges deducted from your credit, including call costs. The export doesn’t include the From or To phone numbers. To see which numbers a charge relates to, look up its Call ID in the Call Log, as described in the Credit Movement export guide.

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Alternative: Export call charges from Call Log

You can also export call data from the Call Log.
  1. Go to Analytics > Call Log > Export.
  2. In the top-right corner, use filters to refine your search.
  3. After applying filters, click Export.
  4. Choose CSV to download the data.
  5. Open the exported file to find the Price column, which displays the charge for each call.
Open the call-history excel document as shown below, find ‘Price’ to see the charge for each call.
Not all charges come from calls. Credit may also be used for messaging, add-ons, and other services.To understand all possible charges, see What uses credit.
Need help or have a question? Just reach out through our Support portal — we’re here for you.