CloudTalk allows you to compile a blacklist of phone numbers so that you can block any unsolicited calls when they try to contact your call center. You can add any phone numbers to your blacklist, for example:

  • bots

  • annoying vendors

  • persistent telemarketers

  • spam callers

How to add number to the blacklist

First, in the Dashboard, go to Account - Settings - Blacklist.

After you click on Change, press the button +Add Phone Number in the top right corner.

To add the phone number into your blacklist, please select the country area code and enter the phone number in its basic format (e.g. 949111222). After that, you can select whether you want to block the number for inbound or outbound calls, or for both.

Then, click Save and blacklist will protect you from unsolicited phone calls.

Note: There is currently no limit to the amount of calls you can add to your blacklist.

If you need further assistance or have any questions, you can contact our Support Team. We are always here to help you!

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