This article explains how the CloudTalk + Greenhouse integration works and what data is synced between the two platforms after setup.
User level:
Admin, Supervisor, Agent
How It works
When the Greenhouse integration is configured, CloudTalk automatically syncs candidate records and logs communication activities between the two platforms.
Candidate synchronisation
Initial import: Candidate records from Greenhouse are pulled into CloudTalk with first name, last name, email, and phone number.
Ongoing updates: Any updates to candidate details in Greenhouse are reflected in CloudTalk, including the Created timestamp on new records.
No deletions: Removing a candidate in Greenhouse does not delete them in CloudTalk.
Job listing behaviour: Each candidate is linked to one main job listing. If they are registered for a different job, Greenhouse creates a new candidate profile, which CloudTalk imports separately.
Fields available in CloudTalk: For the main job listing, CloudTalk surfaces the link to the ATS listing and the applicant’s current stage.
Call activity
After each call, CloudTalk adds a Note on the candidate. The note includes:
CloudTalk number
Caller’s number
Duration
Tags
Notes
Recording link
SMS activity
All inbound and outbound SMS messages sent through CloudTalk are logged to the candidate’s activity history in Greenhouse and linked to their primary job listing whenever possible.
If you need further assistance or have any questions, you can contact our Support team. We are always here to help you!