🚧 Disclaimer: This feature is currently in development and not yet available to the general public. Stay tuned for updates on its release.

User Level:

Admin, Agent

Prerequisites:

CloudTalk user with access to the Integrations section to the CloudTalk Dashboard.
Admin access to Bullhorn.

Integration Setup

Log into your CloudTalk Dashboard and navigate to Account > Integrations.
Scroll through the integrations list, hover over Bullhorn, and click ➕ Add.

3. You'll be redirected to the Bullhorn login screen. Enter your Bullhorn credentials.

4. Authorize access to your Bullhorn account to complete authentication.

5. After a successful login, you'll return to the CloudTalk dashboard.

6. Fill in the Caption and optional Contact’s Tag to label Bullhorn contacts in CloudTalk.

7. Activate the integration using the Active / Inactive toggle.

8. Click Save Settings.

Make Calls Right from Bullhorn

Once the integration is active, your team can place calls directly from Bullhorn using the CloudTalk desktop app and browser extension. This saves time and keeps your workflow streamlined with no switching between tools.

To enable calling from Bullhorn, follow these setup steps:

Install the CloudTalk Click-to-Call browser extension
You can find it in the Chrome Web Store.
Disable any conflicting Chrome extensions or dialers
This prevents click-to-dial behavior from being overridden by another app.
Set CloudTalk as the default app for phone links
On your computer, make sure phone links (e.g., tel:) open in CloudTalk.
Adjust browser permissions
- Allow microphone access in your browser settings.
- Make sure CloudTalk is selected as the default handler for dialing links.

Once Setup Is Complete

You can click any phone number inside Bullhorn to instantly launch a call via the CloudTalk app.
All calls will be automatically logged under the correct Client, Candidate, or Lead in Bullhorn.
Call tags and outcomes will also be tracked and exported, just like with manually initiated calls.

Logging Call Activity in Bullhorn

After a call is made or received via CloudTalk, the integration automatically logs it to the relevant Client, Candidate, or Lead record in Bullhorn. Each call entry includes:

Logged Details:

Call Note: A short summary manually added by the agent.
Tags: Any call tags assigned during or after the call.
CloudTalk Number: The CloudTalk phone number used to make or receive the call.
Caller Phone Number: The external number that placed or received the call. This helps link the activity back to the right person in Bullhorn.
Agent: The CloudTalk user who handled the call
Duration: Total call time, shown in hours, minutes, and seconds.
Call Date & Time: Timestamp for when the call took place, automatically adjusted to your Bullhorn timezone settings.

Call Recordings and Contact Link:

A Listen to recording link allows authorized Bullhorn users to play the recording directly from the call log.
A View customer in CloudTalk link opens the caller’s profile in your CloudTalk dashboard for deeper insights or follow-up actions.