Porting your number in the Netherlands to CloudTalk is a straightforward process, but it involves a few important steps to ensure everything goes smoothly. Here’s what you need to know.
Supported Number Types
Geographic (local) numbers
Non-geographic (national) numbers: +3185
Toll-free numbers are not supported for porting.
Mobile numbers (+31 6) are not portable to VoIP operators. If you already have a mobile number you would like to use for outbound calls on CloudTalk, we can create a Virtual Caller ID of your existing number
Required Documents
Before we can begin the porting process, please prepare the following:
Signed Letter of Authorization (LOA) - must be signed by the account holder or an authorized representative of your current provider.
Template will be sent to by our porting team after the request is submitted
Latest invoice - shows proof of ownership from your current service provider.
Address Requirement for Local Numbers
To host a local number in the Netherlands, you’ll also need to provide:
An address of the end user within the same area code as the number you're porting.
This is required for regulatory compliance.
Estimated Timelines
17 business days - standard porting timeframe for both local and national numbers.
Step-by-Step Porting Process
Submit a porting request to the CloudTalk Porting Team.
We check the portability and confirm details with you.
You fill out and sign the LOA.
You send us the LOA + invoice.
We submit the request to our carrier partner.
Our partner forwards the request to your current provider.
Once accepted, we’ll confirm your scheduled port date (usually 2–4 days in advance).
If rejected, we’ll share the reason and help you fix any issues before resubmitting.
Common Rejection Reasons (and How to Avoid Them)
Incorrect or mismatched information - double-check that the name and address match your current provider’s records.
Outdated invoice - make sure the invoice is recent and lists the number(s) you’re porting.
LOA not signed or signed by unauthorized person - must be signed by someone authorized on the account.
What Happens on Port Day
Your number will switch to CloudTalk on the scheduled date.
Your old provider will deactivate the number.
CloudTalk billing will start on the same day.
We recommend contacting your old provider to confirm billing has stopped.
Need Help?
For more guidance, check out:
Or reach out to our Porting Team - we're here to support you every step of the way.