This guide explains how CloudTalk pricing plans work, what each plan includes, and how calling bundles, free minutes, and add-ons are applied.

User level: Admin

Plan Overview

CloudTalk plans consist of:

A core product tier, which defines the features and tools available to your team
A regional calling bundle, which determines your included calling coverage and minute allowances

Calling bundle details are explained in the Included Calling Bundles section below.

Plan	Region Availability	Annual Price	Monthly Price	Includes
Starter	Global (except US, Canada, LATAM)	€/$25	€/$34	500 minutes per user per month + bundled regional calling
Lite	US, Canada, LATAM	€/$19	€/$27	Core features + bundled regional calling
Essential	Global	€/$29	€/$39	Core features + bundled regional calling
Expert	Global (3+ seats)	€/$49	€/$69	Core features + bundled regional calling
Custom	Global	Tailored	Tailored	25+ seats, custom routing and usage

For a high-level view of plan features and pricing, see the CloudTalk Pricing page.

Included Calling Bundles (Built into Plans)

Included outbound minutes:

Reset monthly
Apply per user
Are subject to the Fair Use Policy (3,000 minutes per user per month for "unlimited" plans)

Bundle Type	What’s Included	Lite / Starter	Essential	Expert	Key Exceptions
Option A: US/Canada Bundle	Calls to US and Canada	Unlimited*	Unlimited*	Unlimited*	Hawaii and Alaska excluded. Special, premium, and toll-free numbers excluded.
Option B: Domestic EU / Norway / Iceland / UK Bundle	Local, same-country calls within EU, UK, Norway, and Iceland	250–500 mins*	Unlimited*	Unlimited**	Unlimited not available in Estonia, Latvia, Luxembourg, Iceland, Bulgaria, Slovenia, Malta. No cross-border EU calling included (requires Europe Bundle or PAYG).
Option C: Selected Country Bundle	1 eligible country (Brazil, Mexico, Colombia, Peru, Australia) + unlimited US/CA calls	250–500 mins*	500–1000 mins*	1000 mins–Unlimited*	Select one country only. Special, premium, and toll-free numbers excluded.

* Varies by country
** Lower usage limits apply in restricted countries listed above

Add-On Calling Bundles

Add-on bundles expand your calling coverage beyond your included regional bundle.

Bundle	Coverage	Best for	Price (per seat / month)
Europe	Cross-border calling within the EU, UK, Norway, and Iceland. Requires a local number in one of these countries.	Teams calling across European countries	€10
LATAM	Regional coverage across Latin America. Includes mobile and landline minutes.	Businesses calling Brazil, Mexico, Colombia, and other LATAM countries	€20
Asia	Coverage for key Asia-Pacific countries. Includes mobile and landline minutes.	Teams supporting customers in APAC	€20
AU/NZ & UK	Calls to Australia, New Zealand, and UK. Includes US/CA access.	Teams with clients in Oceania and the UK	€15
World	Includes Europe, LATAM, Asia, and Oceania. Some destinations may be landline-only.	Distributed teams with global calling needs	€25
World Lite	Covers major international destinations at lower cost.	SMBs and startups with moderate global calling needs	€15

All add-on bundles are priced per seat per month.

Call, SMS, and Number Pricing

Call rates (PAYG)

Calls made outside your included bundles are charged pay-as-you-go.

Phone number pricing

Each subscription includes one free number.

Additional numbers follow CloudTalk’s Number Pricing List.

SMS rates

SMS rates vary by destination.

Standard SMS limitations and supported content rules apply.

Product Add-ons

CloudTalk offers optional add-ons that you can activate on top of any subscription plan. These add-ons expand your calling, automation, and analytics capabilities.

Conversation Intelligence

Conversation Intelligence helps your team analyse customer calls more efficiently.

Price: €/$9 per user per month

Includes:

Automatic call transcription
Talk-to-listen ratio
Sentiment analysis
Topic and keyword detection
Searchable call history
Coaching insights for agents

This add-on is ideal for teams that want to improve call quality, coaching, or QA workflows.

Voice Agents

Voice Agents allow you to automate phone conversations using AI. They can answer calls, collect information, process requests, or trigger workflows.

Billing model: per minute, typically $0.25/minute for standard use.
Volume discounts: if you have high call volume, per-minute cost may go down (e.g. to ≈ $0.10/minute under volume pricing).
Inbound and outbound support: Voice Agents can handle both incoming and outgoing calls.
Flexible scaling: You pay only for minutes used. No requirement for fixed seats or monthly commitment for the Voice Agent itself.
Use cases: Automated answering, call routing, lead qualification, follow-ups, multilingual calling, and more.