This guide outlines supported number types, required documents, and porting steps to ensure a smooth number transfer process for Estonian numbers.
Initial Overview
1. Supported Number Types
Geographic (local) numbers
National numbers
⚠️ Mobile numbers are not currently supported for porting.
2. Submit Your Request
Request porting directly in the CloudTalk Dashboard: open Numbers > Port existing number and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under Numbers > Porting requests.
Looking to port numbers from other countries? See Global Porting Coverage.
3. Letter of Authorization
You’ll need to submit a signed Letter of Authorization (LOA). If a template is available for this country, it downloads inside the Documents step of your porting request; otherwise we’ll email you the correct template after you submit. Sign it and upload it with your request.
(Other document requirements listed below.)
4. Timelines & Pricing
Number Type | Estimated Duration | Pricing |
Local | ~17 business days | €30.00 per request, €20.00 per number |
National | ~17 business days | €30.00 per request, €10.00 per number |
⚠️ Timelines may vary if submitted details do not match your current provider’s records.
Required Documents for Number Porting
✅ Local Numbers
Signed LOA (signed by the account holder)
Recent invoice (dated within 30 days; from current provider)
Hosting requirements:
Business registration document
Passport or ID of LOA signatory
✅ National Numbers
Signed LOA (must include a local address; business registration number if company-owned)
Recent invoice (dated within 30 days; from current provider)
Porting Process Overview
Submit Your Porting Request
Submit your request in the CloudTalk Dashboard under Numbers > Port existing numberInitial Review
We’ll verify number portability and confirm the next stepsDocument Collection
Complete and sign the LOA, and submit a recent invoice.
For local numbers, also submit the business registration and ID/passport of the signatorySubmission to Carrier
CloudTalk submits the request to our partner carrier, who forwards it to your current providerApproval or Rejection
If approved, we’ll confirm the porting date (typically 2–4 business days in advance)
If rejected, we’ll share the reason and guide you on how to resubmit.
Common Rejection Reasons
Issue | How to Fix |
Incorrect or mismatched information | Double-check that the name and address match your current provider’s records |
Outdated invoice | Ensure the invoice is recent and lists the number(s) to be ported |
LOA not signed or signed by the wrong person | Must be signed by an authorized individual on the account |
On Porting Day
Your number is activated in your CloudTalk account
Your former provider deactivates the number
CloudTalk billing begins the same day
Need Help?
For more information, check out:
Recommendations for a Smooth Port
Or contact the CloudTalk Porting Team - we're here to help.
Questions about a request you've already submitted? Open it under Numbers > Porting requests and click Open conversation.