This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Canadian numbers.
Initial Overview
1. Supported Number Types
Local numbers
Mobile (wireless) numbers - require a PIN
Toll-free numbers
2. Submit Your Request
Request porting directly in the CloudTalk Dashboard: open Numbers > Port existing number and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under Numbers > Porting requests.
Looking to port numbers from other countries? See Global Porting Coverage.
3. Letter of Authorization
Where an LOA is required, the correct template for this country downloads inside the Documents step of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide.
(Other document requirements listed below.)
4. Timelines & Pricing
Number Type | Estimated Duration | Pricing |
Local | 2-3 weeks | €30.00 per request, €10.00 per number |
Mobile | 2-3 weeks | €30.00 per request, €10.00 per number |
Toll-Free | 2-3 weeks | €30.00 per request, €10.00 per number |
⚠️ Timelines may vary if submitted details do not match your current provider’s records.
Required Documents for Number Porting
The correct LOA template downloads inside the Documents step of your porting request.
✅ Local Numbers
Signed Letter of Authorization (LOA)
Recent billing document (issued within the last 30 days)
✅ Mobile Numbers
Signed LOA
Recent billing document (issued within the last 30 days)
PIN Code
🔄 The number must remain active throughout the porting process
✅ Toll-Free Numbers
Signed LOA
Recent billing document (issued within the last 30 days)
🔄 Additional verification may be required depending on the original provider or routing history
Regulatory & Carrier Compliance
Porting Canadian numbers is subject to national telecom regulations.
CloudTalk (via our partner carrier) may request additional documentation depending on:
Your account type (individual or business)
The number type being ported
Porting Process Overview
Submit Your Porting Request
Submit your request in the CloudTalk Dashboard under Numbers > Port existing number.
Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.
Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons
Issue | How to Fix |
Incorrect or missing PIN | Request the correct PIN from your mobile provider before submission |
Incomplete or unsigned LOA | Ensure the LOA is fully completed and digitally signed by an authorized person |
Unauthorized signatory | The LOA must be signed by someone listed on the provider’s account |
Mismatched account details | Confirm that name, address, and numbers match provider records exactly |
Incorrect site address | Check with your provider and update the LOA accordingly |
Outdated invoice | Use a recent billing document issued within the last 30 days |
Inactive number or unpaid balance | Make sure the number is active and your account is in good standing |
Invalid or incomplete number range | Some numbers may need to be ported in blocks — confirm with your provider before submitting |
On Porting Day
Your number becomes active in CloudTalk
Your previous provider deactivates the number
CloudTalk billing begins the same day
SMS Functionality Note
SMS support becomes available after the number is successfully ported to CloudTalk.
For toll-free numbers, A2P messaging registration is required before SMS functionality can be enabled.
Please contact CloudTalk Support to complete the setup and ensure proper SMS routing.
Need Help?
For further assistance, please refer to:
Questions about a request you've already submitted? Open it under Numbers > Porting requests and click Open conversation.