From the Slack API apps page, select Create an App.

Select From scratch.

Enter CloudTalk as the App Name and select your business Slack workspace.

Create App.

Navigate to Features > Incoming Webhooks within the app pages.

Navigate to Features > OAuth & Permissions.

Navigate to Settings > Install App and select Install to Workspace.

Choose the channel you want your CloudTalk app to post in. Allow.

When redirected back to Settings > Install App, you will be able to see the User OAuth Token and Bot User OAuth Token. You will need to copy one of these values when setting up your workflow.

Select +Add Workflow and name your workflow.

Define a trigger. In this example, our trigger will be whenever a recording gets uploaded. Under Object, we will select recording. For Action, we select uploaded.

Note: This is the only available action for a recording Object.

We could choose to set up an optional condition. Choose a dynamic Property and reference its example Value by looking at the Useful data for your Workflow section, if Conditions are necessary. For the purposes of our example, we don't really need one. We can click to Skip and continue without action.

The next step is to choose an action type which will take place whenever a recording gets uploaded. We select the Action type > Speech to Text.

Confirm and continue, Save and Activate.

Make a second workflow for automating the export to Slack.

Define a trigger of Object type transcription and Action type created. This trigger will initiate any time a transcription gets created.

Note: This is the only available action for a transcription Object.

There are some relevant tags to choose from if Conditions are necessary, though we will not use any in our example. Click the white button to Skip and continue without action.

The next step is to choose an action which will take place when our conditions are met. We select the Action type > Send notification to Slack.

Under Values, various Keys should appear with their boxes already populated. These cannot be edited. The input token should autofill the first Key box. The x's which populate the Value box for Key: token are only placeholders. In order to connect to Slack, we must enter either the User OAuth token OR the Bot User OAuth Token found in your Slack app settings (see Create CloudTalk App in Slack).

Enter the name of your Slack channel in the Value box for Key: channel. Our Slack channel name here is #call-transcript.

Next to Key: text, we choose to enter a dynamic value, or a value that will populate based on information from the system. To accomplish this, we will click into the Value box for Key: text, then click on a keyword from the Useful data for your Workflow section. Clicking the blue + sign next to transcription opens up more options, from which we can choose a json or csv file format.

We have chosen the dynamic value of the transcription.csv, which will send to Slack. We know the Slack notification will contain the content of a given transcription which has triggered the automation, in csv format.
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We can choose to Test now to make sure our conditions are working correctly. Be aware that clicking Submit for a Test will send a real Slack notification to the input in the Channel value. It's a good idea to make your team aware of the testing process.

Save and activate to put the automated Slack notification in place immediately.