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This guide explains the system requirements for using CloudTalk Go on Android and walks you through installation and setup, so you can start making and receiving business calls on the go.
User level: Admin, Agent, Supervisor

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Minimum System Requirements

CloudTalk Go is a business-grade VoIP application built on modern frameworks like React Native, SIP.js, and react-native-webrtc. For the best performance, your Android device must meet these requirements:

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Unsupported Devices

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Oppo & Realme

These devices lack access to the “Calling accounts” setting, which is mandatory for VoIP apps using Android’s ConnectionService. Without this setting, CloudTalk Go:
  • Can’t register as a VoIP provider
  • Can’t ring when the app is closed or screen is locked
  • Can’t handle incoming calls through native call UI
CloudTalk Go cannot make or receive calls on Oppo or Realme devices.

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Huawei Devices

Due to restrictions on Google Play Services:
  • Huawei devices don’t support Google Play Store
  • CloudTalk Go is not distributed via AppGallery
  • Huawei users cannot install the app or receive updates

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How to Install & Set Up CloudTalk Go

  1. Open the Google Play Store and search for CloudTalk Go.
  2. Tap Install.
  3. Once installed, open the app.
  4. When prompted during the first launch, allow CloudTalk Go to be added as a calling account.
    • You’ll see a permission screen asking to add CloudTalk Go as a calling account or VoIP service.
    • Confirm by tapping Allow or Add account.
    • This step is required for receiving incoming calls through Android’s native phone interface.
Note: On newer Android versions, the “Calling accounts” option is no longer listed under individual app settings. It must be configured when prompted during installation or found in your main Phone settings. The exact path may vary by device brand and Android version.
Once you’ve installed and set up CloudTalk Go, you can start using it just like CloudTalk Phone. For a full overview of calling features, contacts, history, and settings, check out our CloudTalk Phone guide.
Need help or have a question? Just reach out through our Support portal — we’re here for you.