Real-time dashboard is an efficient tool for your support team management, providing managers with quick access to up-to-date information on the current status of your call center.
In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab.
These metrics help managers to make key decisions in real-time and increase call center efficiency and customer satisfaction.
You can access Real-time dashboard through CloudTalk Dashboard. Just click on Statistics > Realtime Dashboard.
Key metrics in real-time
With metrics available both for inbound and outbound calls, metrics displayed by individual call queues and agents, your call center managers can make use of a valuable dashboard.
This is an important tool for your support team management – by identifying key metrics, you can provide more effective customer support, modify your business hours and streamline automated call distribution.
The real-time dashboard shows you these real-time data:
Number of callers waiting to be connected with a live agent
Average wait time
Maximum wait time
Average abandoned call rate
Call queue statistics (each of the above-mentioned metrics displayed by call queue)
Agent status (agent’s name, call queue, current call duration, time of the last call, the total number of calls)
Respond in real-time
CloudTalk’s real-time dashboard feature allows you to track your KPI (key performance indicators) and improve inconsistent performance in a timely manner.
If you need further assistance or have any questions, you can contact our Support Team. We are always here to help you!