In situation when you experience issue(s) with calls, such as bad quality or missing logs in Integration, it is important to provide CloudTalk support team with correct information. This way, they can resolve any possible issue as soon as possible.
Every call made with CloudTalk has its specific call ID number. This number is visible for all agents that are able to see a particular call. Therefore, it becomes the most handy information to provide when communicating with our support team.
Thanks to call ID, we are able to easily search in our database and see all details, related to call. Such as quality check, network connection, integration logs, etc.
When experiencing any issues, call ID should be reported to CloudTalk support team via our live chat (which can be reached from your dashboard) or email ([email protected]).
Important notice: Call ID should have maximum 3 days, since we are unable to access information older than that. Depending on the issue, we may need 3 or more examples.
Where to find call ID?
Search for it in your call history - Statistics > Call history - by clicking on the button More (labeled by three dots), on the right side, next to every interaction.
If you need further assistance or have any questions, you can contact our Support Team. We are always here to help you!