If a situation arises where you experience issues with calls such as bad quality or missing logs in Integration, it's important to provide the CloudTalk support team with all of the correct information. This way, they can resolve any issues as soon as possible.
Every call made with CloudTalk has its own specific call ID number. This number is visible for all agents that are able to see a particular call. Therefore, it becomes the most handy information to provide when communicating with our support team.
Thanks to call ID, we are able to easily search in our database and see all details related to any call. This includes quality, network connection, integration logs, etc.
When experiencing any issues, the call ID should be reported to the CloudTalk support team via our live chat (which can be reached from your dashboard) or email ([email protected]).
Important notice: Any Call ID submitted should not be older than a maximum of 3 days, since we are unable to access useable information from any calls older than this. Depending on the issue, we may need 3 or more examples.
Where can I find the ID for my calls?
Search for this in your call history - Statistics > Call history - by clicking on the button More (labeled by three dots), on the right side, next to every interaction.
If you need further assistance or have any questions, you can contact our Support Team. We are always here to help you!