The Shopify + CloudTalk integration helps you stay connected with your online customers by linking your Shopify store to your CloudTalk account. This article explains how to set up the connection, including how to generate API credentials in Shopify, where to enter them in CloudTalk, and how to assign your CloudTalk phone numbers to your Shopify account for calling and messaging.
User Level:
Admin
How to Connect Shopify with CloudTalk
Start Integration Setup in CloudTalk
Log in to your CloudTalk Dashboard.
Go to Account > Integrations.
Select Shopify from the list of available integrations.
Under Shopify Authentication, click New Authentication.
Create a New App in Shopify
To generate the necessary API credentials, you’ll need to create a custom app:
In your Shopify admin, click Apps in the side menu.
Scroll to the bottom and click App and sales channel settings.
Navigate and click the Develop apps section at the top.
Click Create an app.
Enter a name like CloudTalk Integration.
Choose yourself (or another admin) as the App developer.
Click Create app.
Configure Admin API Access
After creating the app, open it and go to the Configuration tab.
Under Admin API integration, click Configure.
Grant the app the necessary permissions (e.g., access to Customer and Order data).
Click Save.
Need help choosing permissions? You can learn more about API access scopes and token generation in Shopify’s developer guide here.
Generate Access Token
Go to the API credentials tab inside your newly created app.
Click Install app (if prompted).
After installing, click Reveal token once to get your Admin API Access Token.
Copy and store this token securely. You’ll need it in CloudTalk.
Complete Authentication in CloudTalk
Return to the CloudTalk Dashboard > Shopify Integration setup.
In the authentication form:
For Shop subdomain, use the subdomain portion of your Shopify store URL.
Example: If your store URL isyourcompanystore.myshopify.com, enteryourcompanystore.For Access Token, paste the Admin API token you copied earlier.
Click Create.
Select Connected Numbers
After authentication:
In the Shopify authentication page, scroll to the Connected Numbers section.
Choose which CloudTalk numbers will be used for:
Calls
SMS
Click Submit, then Finish to complete the setup.
Disconnect Shopify Integration
If you no longer want to use the Shopify integration with CloudTalk, follow these steps to remove it:
Log in to your CloudTalk Dashboard and go to Account > Integrations from the left-hand menu.
Find the Shopify integration and click Configure.
Scroll to the bottom and click Delete Integration.
When prompted, type
DELETEto confirm and click Delete again.
The integration with Shopify will now be successfully removed from your CloudTalk account.
If you need further assistance or have any questions, you can contact our Support team. We are always here to help you!