What Is Hiya?
Hiya is a sophisticated analytics vendor responsible for detecting spam and applying spam warnings on calls
Hiya also offers a free and near-instant Number Registration platform for businesses to legitimize themselves and override mislabelled spam flags
Hiya is built into all Samsung Devices and operate a product called SMART Call, which automatically flags calls likely spam. If you have ever seen this warning with the SMART logo, this means your number has been flagged in Hiya.
Luckily there is an easy way to fix this.
How can Hiya registration help?
To ensure your CloudTalk phone numbers are recognized as legitimate and to minimize the risk of them being labeled as spam or nuisance calls, we recommend registering your numbers with Hiya Connect's Number Registration service.
This free service helps establish your business as a trustworthy caller across major mobile networks globally.
Benefits of Hiya Number Registration:
Legitimacy: By registering, your business is identified as a legitimate caller, reducing the chances of your calls being mislabeled as spam
Global Reach: Unlike other free registration tools which only work in the USA, Hiya's network spans over 40 countries, including the UK, US, and Canada, ensuring broad recognition of your registered numbers.
Self-Service Management: Hiya provides a user-friendly console where you can add, remove, and manage your phone numbers, giving you full control over your registrations.
How to Register Your Numbers:
Create a Free Hiya Account:
Visit Hiya's Number Registration page and sign up for a free account.
*if you don't want to create an account, you can also send a registration request to their help center which will register your numbers for 180 days, but CloudTalk recommends the full portal where registration does not expire, and you will have access to branded calling and analytics
Verify Your Business Information:
During account setup, provide the necessary business details for verification.
Register Your Phone Numbers:
Once your account is set up, log in to the self-service console.
Navigate to the "Registration" section.
You can add numbers manually or upload a CSV with the numbers in E.164 format (e.g., +441234567890).
After submission, Hiya's Vetting Services team will verify your numbers
Numbers will appear with 1 of 3 statuses
Registered
Phone numbers have been reviewed and approved by Hiya’s Vetting Services team. They are registered to your business across all available networks.
Pending
Phone numbers have recently been submitted for registration but have not yet been reviewed and approved.
Needs attention
These phone numbers were submitted for registration but were not approved by our Vetting Services team. Further details can be found by clicking on the phone number’s status.
Manage Your Numbers:
Use the console to check the registration status of your numbers.
You can add or remove numbers as needed and confirm their registration status.
You can use Hiya's Dashboard to survey which of your numbers are in use
After Registration:
Even after registration, it's essential to adhere to customer-friendly calling practices to maintain a positive reputation. Registration just means that calls will not be incorrectly labelled by analytics engines.
Follow Best Calling Practices:
Registration in Hiya is not a catch-all shield against spam flagging. If your calls are actually fitting the pattern of spam calling, over time they may accumulate spam flags.
Read CloudTalk's Recommendations for Best Calling Practices here
Consider Branded Calling: Enhance your call recognition by displaying your business name and logo on outbound calls through Hiya's Branded Call feature Learn more about this service here (you can sign up for this within the console)
Get a Call Inspection From Hiya - they can help you detect ways to adjust your call patterns to improve your answer rates with a free call inspection
Countries and Devices where Hiya works
Devices
Hiya SMARTCall is now built into all Samsung Devices over S7, regardless of country
USA
Hiya Registration will register you with the standard 3 USA Carriers’ engines
Hiya, First Orion, TNS
The three main operators represent 99.3% of the market
Other Countries
Your numbers will be registered in Samsungs and with carriers that Hiya has relationships around the world:
AT&T
T-Mobile
Virgin Media
O2
Rogers
MasMobil
Pepephone
Ericsson
Gabb Wireless
BT
EE
Liberty Latin America
Bell
Telenor
The reach and efficacy of Hiya Registration can vary by country, as it reflects a combination of Samsung/Android users + Hiya Partner Carriers.
Country | Estimated Reach |
Brazil | 81.48% |
Canada | 65.91% |
Chile | 78.43% |
Colombia | 81.89% |
Costa Rica | 74.02% |
Czech Republic | 72.9% |
Ecuador | 81.52% |
Denmark | 33.79% |
France | 64.04% |
Germany | 60.07% |
India | 95.61% |
Malaysia | 74.38% |
Morocco | 89.32% |
Mexico | 77.93% |
Netherlands | 57.48% |
Norway | 41.21% |
Panama | 75.54% |
Peru | 84.52% |
Philippines | 88.03% |
Poland | 76.67% |
Portugal | 68.34% |
Romania | 80.05% |
Slovakia | 77.43% |
Spain | 63.21% |
Sweden | 51.08% |
Thailand | 77.41% |
United Kingdom | 75.32% |
United States | 99.3% |