What Is Hiya?
Even when following best calling practices, operators can still mislabel legitimate business calls as spam.
Registration with Hiya helps protect the reputation of your numbers and your business.
Hiya is a sophisticated analytics vendor responsible for detecting spam and applying spam warnings on calls
Hiya also offers a free and near-instant Number Registration platform for businesses to register themselves and their connected numbers with the analytics engines.
How can Hiya registration help?
Benefits of Hiya Number Registration:
Global Reach: Unlike other free registration tools which only work in the USA, Hiya's network spans over 40 countries, including the UK, US, and Canada, ensuring broad recognition of your registered numbers.
Self-Service Management: Hiya provides a user-friendly console where you can add, remove, and manage your phone numbers, giving you full control over your registrations.
Hiya registration ensures that your company and each affiliated number is known to the operators, which helps prevent spam labelling.
The Hiya Registration console also offers the option of subscribing to Branded Calling.
How to Register Your Numbers:
Creating your account with Hiya is free and instant.
After you create your account and upload your numbers, the full registration takes effect in under 48 hours.
Create a Free Hiya Account:
Visit Hiya's Number Registration page and sign up for a free account.
*if you don't want to create an account, you can also send a registration request to their help center which will register your numbers for 180 days, but CloudTalk recommends the full portal where registration does not expire, and you will have access to branded calling and analytics
Verify Your Business Information:
During account setup, provide the necessary business details for verification.
Register Your Phone Numbers:
Once your account is set up, log in to the self-service console.
Navigate to the "Registration" section.
You can add numbers manually or upload a CSV with the numbers in E.164 format (e.g., +441234567890).
After submission, Hiya's Vetting Services team will verify your numbers
Numbers will appear with 1 of 3 statuses
Registered
Phone numbers have been reviewed and approved by Hiya’s Vetting Services team. They are registered to your business across all available networks.
Pending
Phone numbers have recently been submitted for registration but have not yet been reviewed and approved.
Needs attention
These phone numbers were submitted for registration but were not approved by our Vetting Services team. Further details can be found by clicking on the phone number’s status.
Manage Your Numbers:
Use the console to check the registration status of your numbers.
You can add or remove numbers as needed and confirm their registration status.
You can use Hiya's Dashboard to survey which of your numbers are in use
After Registration:
Even after registration, it's essential to adhere to customer-friendly calling practices to maintain a positive reputation.
Registration means that calls will not be incorrectly labelled by analytics engines.
Follow Best Calling Practices:
Registration in Hiya is not a catch-all shield against spam flagging. If your calls are actually fitting the pattern of spam calling, over time they may accumulate spam flags.
Read CloudTalk's Recommendations for Best Calling Practices here
Consider Branded Calling: Enhance your call recognition by displaying your business name and logo on outbound calls through Hiya's Branded Call feature Learn more about this service here (you can sign up for this within the console)
Get a Call Inspection From Hiya - they can help you detect ways to adjust your call patterns to improve your answer rates with a free call inspection
Countries and Devices where Hiya works
Devices
Hiya SMARTCall is now built into all Samsung Devices over S7, regardless of country
USA
Hiya Registration will register you with the analytics engines (Hiya, First Orion, TNS) of the standard 3 USA Carriers’ (Verizon, T-Mobile, AT&T)
The three main operators represent 99.3% of the market
Other Countries
Your numbers will be registered in Samsungs and with carriers that Hiya has relationships around the world:
The reach and efficacy of Hiya Registration can vary by country, as it reflects a combination of Samsung/Android users + Hiya Partner Carriers.
Country | Percentage of numbers covered by Hiya |
Brazil | 81% |
Canada | 66% |
Chile | 78% |
Colombia | 82% |
Costa Rica | 74% |
Czech Republic | 73% |
Ecuador | 83% |
Denmark | 34% |
France | 64% |
Germany | 60% |
India | 96% |
Italy | 65% |
Malaysia | 74% |
Morocco | 89% |
Mexico | 78% |
Netherlands | 57% |
Norway | 41% |
Panama | 75% |
Peru | 85% |
Philippines | 88% |
Poland | 77% |
Portugal | 68% |
Romania | 80% |
Slovakia | 77% |
Spain | 63% |
Sweden | 51% |
Thailand | 77% |
United Kingdom | 75% |
United States | 99% |