Advice and answers from the CloudTalk Team

Search results for:ivr

How to Know if Call Dropped in Queue or IVR

Use this guide to help you find out if a call dropped while in the global queue or in the IVR menu… dropped or cancelled Call Flow predetermined routes or paths taken by incoming calls IVR… companies which receive a large volume of callers, adding a Call Flow to direct calls and navigate with IVR

Skill Based Routing in Call Flow

Skill Based Routing with IVR… As an action type, select IVR… Enter seconds to wait and search the IVR greeting you want to use

Post-Call Survey guide

For each IVR keyboard number added as an IVR result, you then need to create a HTTP Request action… Notes on using IVR vs Collect Input… Connect an IVR step to your “Answered” branch as shown below

Configure Sounds and Greetings

IVR (Interactive Voice Response) - customized IVR menu messages provide the caller with relevant information… /Call Flow: Different sounds and greetings can be selected in the call flow when using Playback and IVR

CloudTalk Express Onboarding

Set up IVR and phone menu. Find more tips about configuration here. ​… CloudTalk includes many strong collaborative tools (phone numbers, ring groups, IVR menu, emotions analytics

Call Flow Designer Guide

Forgot to add a welcome message before your IVR?… IVR *Essential, Expert & Custom users Allow callers to navigate to the most appropriate group or… Be aware that If you delete an IVR or Time route step from your call flow, all subsequent actions will

How to Verify USA and Canada Toll-free Numbers for A2P Messaging

webpage) sign-up form within your app or behind a login in-store (keyword, signage) IVR… opt-in workflow, you may need to adapt the copy on your website, order forms (online or printed), or IVR… understands they will receive SMS updates on the status of their order a recording within the IVR

How are missed calls stats calculated?

That is to say, it depends how the Call Flow or IVR is set up to route calls

CloudTalk Analytics - Introduction

In the example below from our test database, our caller dialed through to an IVR, waited in a queue,… another example, this time tracking missed calls on a live account, the customer moved quickly through an IVR

Analytics - Missed Calls

for just Missed calls along with call steps: The above missed call passed quickly through an IVR