Advice and answers from the CloudTalk Team

Search results for:ivr

Skill Based Routing in Call Flow

Skill Based Routing with IVR… Therefore, as an action type, select IVR… Click Confirm to finish IVR step configuration

Post-Call Survey guide

For each IVR keyboard number added as an IVR result, you then need to create a HTTP Request action… Notes on using IVR vs Collect Input… Connect an IVR step to your “Answered” branch as shown below

Configure Sounds and Greetings

IVR (Interactive Voice Response) - customized IVR menu messages provide the caller with relevant information… /Call Flow: Different sounds and greetings can be selected in the call flow when using Playback and IVR

CloudTalk Express Onboarding

Set up IVR and phone menu. Find more tips about configuration here. … CloudTalk includes many strong collaborative tools (phone numbers, ring groups, IVR menu, emotions analytics

Call Flow Designer Guide

Forgot to add a welcome message before your IVR?… IVR *Essential, Expert & Custom users Allow callers to navigate to the most appropriate group or… Be aware that If you delete an IVR or Time route step from your call flow, all subsequent actions will

Routing & Call Flow Design guide

Collect Input from Caller Step – Use interactive input collection to guide callers through IVR options

How to Verify USA and Canada Toll-free Numbers for A2P Messaging

webpage) sign-up form within your app or behind a login in-store (keyword, signage) IVR… opt-in workflow, you may need to adapt the copy on your website, order forms (online or printed), or IVR… understands they will receive SMS updates on the status of their order a recording within the IVR

Time Router

satisfies both time conditions (on a weekday, between 8:00-23:00), this caller will be directed to the IVR

Real Time Report

The time shown does not include time spent in IVR

Analytics Reports

answer time average time taken by agent/group to pick up a ringing call (not including time in IVR