CloudTalk now offers a self-service WhatsApp signup flow, allowing you to enable WhatsApp directly from the CloudTalk Dashboard. Follow the steps below to activate your WhatsApp integration.

Prerequisites

Before starting the signup process, ensure you meet these requirements:

You must be on the CloudTalk Expert Plan (you’ll see the upgrade option in your Dashboard)
You must complete the WhatsApp Integration Pre-Registration Form which will collect all needed information about setting up WhatsApp:
- A subaccount with our WhatsApp partner carrier — this will be created for you by CloudTalk once you submit the form.
- Your Meta Business Manager ID
- Completed Meta Business Verification - if you want to use more than two numbers or to send outbound templated messages.
A WhatsApp-compatible phone number must be added to your sub-account (see country-specific coverage below).
- Our team will let you know if any numbers already on your account are eligible or if we need to provide you news ones specifically for this integration

A number cannot be used simultaneously on the WhatsApp mobile app and CloudTalk's WhatsApp integration.

How to Enable WhatsApp in CloudTalk

You can use CloudTalk's click-through WhatsApp Sender ID Activation guide for easy set up!

Access the WhatsApp Settings Page

In the CloudTalk Dashboard, navigate to Account > Settings > WhatsApp.

If you're not on the Expert Plan, you'll be prompted to upgrade.

2. Create a subaccount (if needed)

A subaccount with our partner carrier is required to activate CloudTalk's WhatsApp integration.

If you do not have one yet, you will see a message in the WhatsApp section:

Fill out the WhatsApp Integration Pre-Registration form. CloudTalk's Team will create this for you and notify you once the subaccount is ready (approx. 1-2 days)

3. Select and Activate Your WhatsApp Number

Use the dropdown, select a phone number associated with your subaccount.
Click Copy Number when prompted, as this will be required in the next step.

4. Log in to Facebook & Link Your WhatsApp Business Account

Click Login with Facebook, the Meta onboarding flow opens in a new browser tab.

Click Continue to start Meta’s onboarding flow and allow CloudTalk to connect to your Meta business assets.
Select the Business Portfolio you want to use.
For your initial WhatsApp registration, you must select Create a WhatsApp Business account.
After your first successful setup, you can select the existing WhatsApp Business Account when registering additional numbers.

Provide the basic details for the new WhatsApp Business asset, including:
- Business name
- Category (e.g. Beauty, Education, Automotive)
- Country
- Website
- Time zone
These details will apply only to newly created assets.

5. Verify & Activate Your WhatsApp Number

Choose your WhatsApp phone number (copied earlier)

Choose how you want to receive the code. If your WhatsApp Number is not SMS capable, you will have to select "phone call" and ensure you are configured to receive calls on that number. The functionality of our whatsapp numbers is visible in the table below.

Enter the 6-digit verification code sent to your phone number, then click Next to continue.
Review the access CloudTalk will receive to your WhatsApp Business account.

Wait for Meta's verification to complete

If number registration fails, a banner will appear in CloudTalk:
"Number registration failed - please repeat the registration or contact support."

Once verification is complete, your number will be activated in CloudTalk.

Initial Number and Messaging Capacity Limits

New or unverified WhatsApp Manager accounts are limited by Meta to 2 sender IDs (phone numbers) at first. After you have built up a positive quality rating on your first 2 numbers, this limit will be extended to 20 numbers.
(Read more in Meta’s guides about Phone Number Limits and Messaging Limits scaling usage)

If you are activating WhatsApp Sender IDs on your Meta Business Manager for the first time, Meta's system has a specific risk assessment of new users. Even if you have already done Meta Business Verification, Meta may delay the activation of 3+ Sender IDs, until you have started messaging on the first 2 Sender ID and establish that your account is low-risk.

WhatsApp assigns a quality rating to each phone number based on how consumers interact with the number.

We recommend to activate your first number as a Sender ID, message with it for a few days until it achieves a "high quality" rating, and then begin activating any additional numbers you may need.

This quality rating is especially sensitive to recent user interactions.

Best practices to maintain sender quality:

Only message users who have explicitly opted-in.
Ensure messages are relevant and expected.
Reduce unsolicited messages that are likely to increase the block rates on your sender IDS

You can check the quality rating of your Sender IDs directly in your Facebook Business manager and then navigate to WhatsApp Manager > Phone numbers.

Which Numbers can I activate in CloudTalk's WhatsApp integration?

CloudTalk’s WhatsApp integration supports only numbers provisioned by our direct WhatsApp Partner Carrier.

This means you existing CloudTalk numbers may not be eligible for WhatsApp.

If your current number is not eligible, CloudTalk can provide you with a new WhatsApp-compatible number.
Legal and regulatory requirements may apply to numbers from this carrier that are stricter than CloudTalk's main number offering - such as proof of local business registration, tax ID numbers, or other supporting documentation. These are listed in the table below

If you need a number for a different country, fill out the sign-up form, and our team will provide details on availability, specific requirements, and estimated processing time.

Outbound Conversations

By default, WhatsApp Sender numbers will be able to receive and reply to inbound conversations. If you would like to initiate outbound conversations, you will need to use Templates pre-approved by Meta.

Read our guide to WhatsApp Outbound Messages and then fill our outbound template submission form

Note to USA users:

Effective April 1, 2025, Meta will block all WhatsApp messages sent to U.S. phone numbers using "Marketing" templates.

"Utility" templates are still supported - you can check Meta's template guidelines here.

WhatsApp Integration Number Coverage

If you need further assistance or have any questions, you can contact our Support team. We are always here to help you!

Country	Type	Address Requirement Documents	wait time for the number *does not include pending time for the the main integration set-up	Number Functionality	First Month Price + Recurring Monthly Price
Argentina	Fixed	Proof of ID - Company registration document in the same city as the number	none	WhatsApp Messaging, inbound calling, outbound calling	10
Australia	Mobile	none	none	WhatsApp Messaging, inbound calling, outbound calling, SMS	10
Australia	Fixed	any service address in Australia in the same area code as the desired number	none	WhatsApp Messaging, inbound calling, outbound calling	6
Austria	Mobile	Proof of ID - Company registration document (Handelsregister) anywhere in Austria , Passport of national ID card of the authorized company representative	none	WhatsApp Messaging, inbound calling, outbound calling, SMS	8
Austria	Fixed	Proof of ID - Company registration document (Handelsregister) in Austria the same city as the number , Passport of national ID card of the authorized company representative	none	WhatsApp Messaging, inbound calling, outbound calling	6
Austria	National	Proof of ID - Company registration document (Handelsregister) anywhere in Austria , Passport of national ID card of the authorized company representative	none	WhatsApp Messaging, inbound calling, outbound calling	6
Barbados	Fixed	Proof of ID - Company registration document in the same city as the number	5-15	WhatsApp Messaging, inbound calling, outbound calling	36
Belgium	Mobile	Proof of ID - Company registration document from any where in the world , VAT number or Tax ID number	10-15	WhatsApp Messaging, inbound calling, outbound calling, SMS	6
Belgium	Fixed	Proof of ID - Company registration document (Extrait BCE) in Belgium the same city as the number , Belgian VAT number	10-15	WhatsApp Messaging, inbound calling, outbound calling	6
Brazil	Mobile	Proof of ID - Company registration document anywhere in Brazil	10-15	WhatsApp Messaging, inbound calling, outbound calling, SMS	10
Bulgaria	Fixed	Proof of ID - Company registration document in Bulgaria in the same city as the number Unifed Identification Code Seat of Address Registration Email Contact	none	WhatsApp Messaging, inbound calling, outbound calling	6
Canada	Fixed	none	none	WhatsApp Messaging, inbound calling, outbound calling, SMS	6
Chile	Fixed	Proof of ID - Company registration document anywhere in Chile	10-15	WhatsApp Messaging, inbound calling, outbound calling, SMS (upon special order)	6
Colombia	Fixed	Proof of ID - Company registration document in the same city as the number	none	WhatsApp Messaging, inbound calling, outbound calling	15
Costa Rica	National	Proof of ID - Corporate Identity Card (Cedula Juridica) Proof of Address in Costa Rica - Extract from National Registry (Literal De Persona Jurídica)	10-15	WhatsApp Messaging, inbound calling, outbound calling	27
Croatia	Fixed	Proof of ID - Company registration - Excerpt from the court register showing company registration number, name of Authorized Representative, and local address ID of the Authorized Representative who is shown on the court register - passport or national ID card	none	WhatsApp Messaging, inbound calling, outbound calling	6
Czech Republic	Mobile	Proof of ID - Company registration document in any country Registered Business Address and Business ID number Legal address and Passport or National ID Card of Authorized Representative Power of attorneyor another document showing the individual is a director or country manager for the business	none	WhatsApp Messaging, SMS	15
Czech Republic	Fixed	Proof of ID - Company registration document in the same city as the number Registered Business Address and Business ID number Name and Address of Authorized Representative	none	WhatsApp Messaging, inbound calling, outbound calling	6
Denmark	Fixed	Proof of ID - Company registration document anywhere in Denmark	10-15	WhatsApp Messaging, inbound calling, outbound calling	6
Denmark	Mobile	none	none	WhatsApp Messaging, inbound calling, outbound calling, SMS	20
Dominican Republic	Fixed	Proof of ID - Company registration document in the same city as the number	5-10	WhatsApp Messaging, inbound calling, outbound calling	10
Ecuador	Fixed	Proof of ID - Company registration document in the same city as the number	none	WhatsApp Messaging, inbound calling	40
El Salvador	Fixed	Proof of ID - Company registration document in the same city as the number Passport or National ID Card of Authorized Representative (must be shown on the Business Registration)	none	WhatsApp Messaging, inbound calling	10
Estonia	Mobile	Proof of ID - Company registration document in any country	none	WhatsApp Messaging, SMS	6
Estonia	National	Proof of ID - Company registration document in any country	none	WhatsApp Messaging, inbound calling, outbound calling	6
Finland	Fixed	Company name and service address in Finland	10-15	WhatsApp Messaging, inbound calling, outbound calling	6
Finland	Mobile	Company name and service address in main country of operation	none	WhatsApp Messaging, inbound calling, outbound calling, SMS	6
France	Fixed	Proof of ID - company registration (KBIS extract) no older than 3 months, must be in France National ID or Passport of Authorized Representative, someone who is shown on the KBIS, an exectuted power or attorney is also needed	10-15	WhatsApp Messaging, inbound calling, outbound calling	6
France	Mobile	Proof of ID - company registration (KBIS extract) no older than 3 months, must be in France National ID or Passport of Authorized Representative, someone who is shown on the KBIS, an exectuted power or attorney is also needed service description required - short 1-2 sentence on what your company does and how you will use the number (inbound and/or outbound calls for sales,support, account management)	none	WhatsApp Messaging, inbound calling, outbound calling, SMS (SMS messaging traffic must be P2P, conversational, in nature with at least 20% ratio of inbound messages)	6
Germany	Mobile	Proof of ID - German Handelsregister Extract and German VAT	none	WhatsApp Messaging, inbound calling, outbound calling, SMS	6
Germany	Fixed	Proof of ID - German Business registration (Handelsregister Extract, Trade Licence, Gewa 1/2 signed and stamped) in the same area code as the desired number	none	WhatsApp Messaging, inbound calling, outbound calling	6
Ghana	Mobile	Proof of ID - Company registration document (business address should be in Ghana), Letter of Authorization	none	WhatsApp Messaging, inbound calling, outbound calling	30
Grenada	Fixed	Proof of ID - Company registration document in Grenada	none	WhatsApp Messaging, inbound calling, outbound calling	30
Hong Kong	National	Proof of ID - Company registration document in any country Proof of Address from the past 3 months -Business Registration -Electric, Water, or Gas Bill -Fixed or Mobile phone bill	none	WhatsApp Messaging, inbound calling, outbound calling	10
Hungary	Fixed	Proof of ID - Company registration document in the same city as the number	5-10	WhatsApp Messaging, inbound calling, outbound calling	6
Hungary	Mobile	Proof of ID - Company registration document in Hungary	none	WhatsApp Messaging, SMS	40
Iceland	Fixed	Proof of ID - Company registration document showing Iceland address	5-10	WhatsApp Messaging, inbound calling	6
Iceland	Mobile	Proof of ID - Company registration document showing Iceland address	5-10	WhatsApp Messaging, SMS	6
Indonesia	Mobile	Proof of ID - Company registration document in any country National ID card or Passport of company representative - must be a passport for non-Indonesians	10-15	WhatsApp Messaging, inbound calling	15
Indonesia	Fixed	Proof of ID - Company registration document in Indonesia National ID card or Passport of company representative - must be a passport for non-Indonesians	none	WhatsApp Messaging, inbound calling	30
Ireland	Fixed	any service address in Ireland in the same area code as the desired number	none	WhatsApp Messaging, inbound calling, outbound calling	6
Isle of Man	Mobile	company name and service address - can be anywhere in the world, Proof of ID - company registration, Proof of address, if not shown on the business registration - utility bill / tax notice / rent receipt / title deed		WhatsApp Messaging, inbound calling, outbound calling	6
Israel	Fixed	none	none	WhatsApp Messaging, inbound calling	6
Israel	National	none	none	WhatsApp Messaging, inbound calling	6
Israel	Mobile	none	none	WhatsApp Messaging, inbound calling, SMS	20
Italy	Fixed	Proof of ID - Company registration document in the same city as the number VAT or Tax ID of company Government issued ID, Place of Birth, Address, and Fiscal Code/Tax ID number of authorized company representative	10-15	WhatsApp Messaging, inbound calling, outbound calling	6
Italy	Mobile	Proof of ID - Company registration document from any country VAT or Tax ID of company Government issued ID, Place of Birth, Address, and Fiscal Code/Tax ID number of authorized company representative	none	WhatsApp Messaging, SMS	35
Kenya	Fixed	Proof of ID - company registration, must be in Kenya National ID or Passport of Authorized Representative, someone who is shown on the business registration, if not an exectuted power or attorney is also needed	none	WhatsApp Messaging, inbound calling, outbound calling	20
Lithuania	Fixed	Proof of ID - Company registration document in the same city as the number	10-15	WhatsApp Messaging, inbound calling, outbound calling	6
Lithuania	Mobile	Proof of ID - Company registration document from any country	none	WhatsApp Messaging, SMS	6
Macao	Mobile	Proof of ID - Company registration document in the same city as the number	none	WhatsApp Messaging, inbound calling	100
Malaysia	Mobile	Proof of ID - company registration in Malaysia, Proof of ID - ID of legal company representative (must be Malaysian government issued ID or Malaysian student ID), Executed Letter of Authorization: official signed statment on company letterhead the that representative in the ID is authorized to act on behalf of the business. CloudTalk Numbers Team can provide a template for you or you can submit your own power of attorney	10-15	WhatsApp Messaging, inbound calling	8
Malaysia	Mobile	Proof of ID - company registration in Malaysia, Proof of ID - ID of legal company representative (must be Malaysian government issued ID or Malaysian student ID), Executed Letter of Authorization: official signed statment on company letterhead the that representative in the ID is authorized to act on behalf of the business. CloudTalk Numbers Team can provide a template for you or you can submit your own power of attorney	10-15	WhatsApp Messaging, SMS	8
Malaysia	Fixed	Proof of ID - company registration in Malaysia, Proof of Address in Kuala Lumpur	none
Netherlands	Fixed	Proof of ID - Company registration document (KvK) showing an address in the same city as the number, Dutch VAT	3-5	WhatsApp Messaging, inbound calling, outbound calling	6
Netherlands	National	Proof of ID - Company registration document (KvK) showing an address in the Netherlands Dutch VAT	3-6	WhatsApp Messaging, inbound calling, outbound calling	6
Netherlands	Mobile, (+31 97xxx format)	Company name and service address in main country of operation	none	WhatsApp Messaging, inbound calling, outbound calling, SMS	8
New Zealand	Fixed	Proof of ID - New Zealand company registration document	none	WhatsApp Messaging, inbound calling, outbound calling	6
Norway	Mobile (+47 59 xxx format)	company name and service address - must be in Norway, Norwegian Certificate of Registration (Firmaatest), Proof of ID - Norwegian Government-issued ID OR Norwegian Passport of someone shown on the business registration. If the ID holder is not shown, then a Power of Attorney is needed	5-10	WhatsApp Messaging, SMS	18
Norway	Fixed	Proof of ID - Company registration document Verifiable service address in Norway in the same city as the number	10-15	WhatsApp Messaging, inbound calling, outbound calling	6
Panama	Fixed	Business registration (Certificado de Registro Público) showing name of authorized representative or legal representative and local address ID of authorized representative: National Identity Document (Cedula de Identidad) for Panamanian citizens or residents or Passport for foreign citizens that are non-residents Signed Letter of Declaration for the Panamanian Carrier. Template will be provided	none	WhatsApp Messaging, inbound calling	10
Philippines	Fixed	Proof of ID - must be one of the following --Certificate of registration of business name Department of Trade & Industry Phillipines --Certificate of Registration from Securities and Exchange Commission Philippines Proof of Address - Mayors permit showing local address	none	WhatsApp Messaging, inbound calling	20
Poland	Fixed	Proof of ID - Company registration document from Polish business register ((REGON), National Tax ID (NIP), National Court Register (KRS) etc)	10-15	WhatsApp Messaging, inbound calling, outbound calling	6
Poland	Mobile	none	none	WhatsApp Messaging, inbound calling, outbound calling, SMS	6
Portugal	National	Proof of ID - Company registration document showing Portuguese address Government-issued ID showing tax number: VAT/NIF number in Portugal	10-15	WhatsApp Messaging, inbound calling, outbound calling	6
Portugal	Mobile	Proof of ID - Company registration document showing Portuguese address Government-issued ID showing tax number: VAT/NIF number in Portugal	none	WhatsApp Messaging, inbound calling, outbound calling, SMS	20
Puerto Rico	Fixed	none	none	WhatsApp Messaging, inbound calling, outbound calling, SMS	6
Romania	National	Proof of ID - Company registration document from Romania, showing national address Trade registry certificate, Fiscal registration/VAT certificate, or Excerpt from the commercial or trade registry Passport or National ID Card of Authorized Representative - if this is not someone shown on the business registration, a separate Power of Attorney is needed	none	WhatsApp Messaging, inbound calling, outbound calling	6
Singapore	Mobile ($110 per month)	Proof of ID - Company registration document from any where in the world	3-5	WhatsApp Messaging, SMS (to send outbound SMS, separate A2P registration is needed, This must be done by the customer, directly with Singapore Network Information Centre (SGNIC)	110
Slovakia	Mobile	Proof of ID - Company registration document from any where in the world Passport or National ID Card of Authorized Representative - if this is not someone shown on the business registration, a separate Power of Attorney is needed	15-30	WhatsApp Messaging, SMS (standard SMS will show "SMS-info" as the Sender ID on SMS messages)	40
Slovenia	Mobile	none	10-20	WhatsApp Messaging, SMS	40
Slovenia	Fixed	Proof of ID - Company registration document in the same city as the number	none	WhatsApp Messaging, inbound calling, outbound calling	6
South Africa	Mobile	Proof of ID - company registration from South Africa, showing business registration number, Additional Proof of Company Address: Bank statement, Municipal rates or tax invoice, telephone account statement (cannot be a CloudTalk invoice), Proof of ID - Governement issued ID of legal company representative: Government-issued ID (must include photo), -address of company representative	none	WhatsApp Messaging, inbound calling, outbound calling, SMS	6
South Africa	Fixed	Proof of ID - company registration from South Africa in the same city as the desired number, showing business registration number, Additional Proof of Company Address: Bank statement, Municipal rates or tax invoice, telephone account statement (cannot be a CloudTalk invoice), Proof of ID - Governement issued ID of legal company representative: Government-issued ID (must include photo), -address of company representative	none	WhatsApp Messaging, inbound calling, outbound calling	6
South Africa	National	Proof of ID - company registration from South Africa, showing business registration number, Additional Proof of Company Address: Bank statement, Municipal rates or tax invoice, telephone account statement (cannot be a CloudTalk invoice), Proof of ID - Governement issued ID of legal company representative: Government-issued ID (must include photo), -address of company representative	none	WhatsApp Messaging, inbound calling, outbound calling	6
Spain	Fixed	Proof of ID - company registration in the same city as the desired number, Spanish fiscal code number (NIF)	5-10	WhatsApp Messaging, inbound calling, outbound calling	6
Spain	National	Proof of ID - company registration in Spain, Spanish fiscal code number (NIF)	10-15	WhatsApp Messaging, inbound calling, outbound calling	6
Sweden	Fixed	Proof of ID - Company registration document from Sweden in the same city as the desired number	10-15	WhatsApp Messaging, inbound calling, outbound calling	6
Sweden	National	Proof of ID - Company registration document from Sweden	10-15	WhatsApp Messaging, inbound calling, outbound calling	6
Sweden	Mobile	none	none	WhatsApp Messaging, SMS	6
Switzerland	Mobile	Proof of ID - Company registration document from any country in the world	none	WhatsApp Messaging, SMS	10
Switzerland	Fixed	Proof of ID - Company registration document from Switzerland in the same city as the number Unternehmens-Identifikatio nsnumber (UID) for Swiss entities	none	WhatsApp Messaging, inbound calling, outbound calling	6
Thailand	Fixed	Proof of ID - Thai company registration certificate from the last 12 months, showing the name of legal representatives Proof of ID - ID of legal company representative, must be someone listed on the company registration	none	WhatsApp Messaging, inbound calling	30
Uganda	National	Proof of ID - Company registration document from Uganda	none	WhatsApp Messaging, inbound calling	50
United Kingdom	Mobile	none	none	WhatsApp Messaging, inbound calling, outbound calling, SMS	6
United Kingdom	Fixed	Proof of ID - UK Companies House Registration number Name and contact number of an authorized company representative - this cannot be a VoIP number	none	WhatsApp Messaging, inbound calling, outbound calling	6
United Kingdom	National	Proof of ID - UK Companies House Registration number Name and contact number of an authorized company representative - this cannot be a VoIP number	none	WhatsApp Messaging, inbound calling, outbound calling	6
United States	Fixed	none	none	WhatsApp Messaging inbound calling, outbound calling, SMS (separate A2P registration is needed, even if was previously completed for other numbers on CloudTalk)	6