In this article, you will learn how Nicereply integrates with CloudTalk to distribute satisfaction surveys via SMS.
User level: Admin
What is Nicereply?
Nicereply is a customer satisfaction platform that lets you measure how customers feel after interactions. When connected to CloudTalk, it can automatically send surveys via SMS following calls or messages.
Configure Nicereply
For detailed setup instructions, refer to the following guides on the Nicereply website:
Survey Distribution via SMS
Once the integration is configured, you can distribute the following survey types through CloudTalk SMS:
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