Your CloudTalk account allows you to make international calls to a wide range of destinations. However, you may notice that some countries are restricted by default in Account > Settings > International Calling. This article covers the reasons for these restrictions, how to enable more countries, and when you’ll need help from our Support team to do so.
User Level: Admin
Why some countries are restricted by default
By default, your CloudTalk account is enabled to call around 90 core countries that most customers use regularly. These include popular destinations with stable calling infrastructure and standard Pay-As-You-Go rates.
Some destinations are not enabled automatically for the following reasons:
Higher calling costs – In certain countries, local regulations, limited VoIP infrastructure, or specific routing requirements can result in significantly higher calling rates.
Limited business demand – If calls to a destination are rarely made by most customers, we keep it disabled until needed.
Special handling required – Certain destinations may require additional verification or technical setup before calls can be made.
How to enable additional countries
You can enable calling to additional countries in your account settings:
Go to Account > Settings > International Calling.
Review the list of available destinations.
Select the checkbox next to each country you want to enable.
Save your changes.
For most higher-cost countries, your account’s admin can enable them directly in the Dashboard.
How the Global and per-number lists work together
The International Calling settings page has a dropdown in the top-right corner that sets the scope you're editing: Globally, or one of your individual phone numbers. Here's how the two levels decide what a number can dial.
Globally is the account-wide default. It applies to any number that does not have its own countries set.
A per-number list overrides Globally for that number. As soon as you check any country on an individual number, that number uses its own list instead of the global one. So a number set to call only its own country will not automatically follow the global list.
An empty per-number list falls back to Globally. If a number has no countries checked, it uses the account-wide list.
So the rule is: a number uses its own list if that list has anything in it, and the global list only when its own list is empty.
Example
Your account has Poland, Czechia, and Hungary enabled Globally. One of your Hungarian numbers has only Hungary checked in its own list, so that number follows its own list rather than the global one. To have it use all three destinations, either clear that number's list so it falls back to Globally, or add Poland and Czechia to that number's list.
Which setup to use
To manage everything in one place (simplest): leave every number's list empty and control destinations from Globally only. Every number then shares the account-wide list, and you never touch the per-number screens.
To restrict a specific number: set countries on that number. Use this only when you want that number limited to fewer destinations than the rest of the account.
Fixing "this number can't call a country that's enabled globally"
This usually means the number has its own list with countries checked, so it's using that instead of Globally. Open that number's international calling settings and either:
clear its list, so it falls back to the global settings, or
add the missing country to that number's list.
Note: Some destinations (such as the United States, United Kingdom, or Spain) may need our Support team to unlock them. If a country isn't available to enable yourself, contact CloudTalk Support.
Why some countries can only be enabled by Support
A small number of destinations are in the highest-cost tier or require extra validation due to their unique calling conditions. These can’t be enabled directly in your Dashboard.
If you need to call one of these countries:
Contact CloudTalk Support via chat or email.
Share the country you want to call and confirm that it’s needed for your business use case.
Our team will review and, if approved, enable it for your account.
We recommend enabling only the destinations you actually need. This keeps your settings cleaner and makes it easier to manage your international calling preferences.
Need help or have a question? Just reach out through our Support portal — we’re here for you.