How to configure my Front integration?

Thanks to CloudTalk + Front integration, all existing Front data (like contact details, tickets, tags, etc.) will be synchronized within CloudTalk and vice versa. This basically means that your agents will have a comprehensive understanding of the customers without having to open multiple systems.

In CloudTalk:

1. Log in to CloudTalk Dashboard account here
2. Click on Account -> Integrations in the left sidebar menu
3. Select Front integration and click on the +Add button to install the integration
4. You will get redirected to Front Login page, where you need to log into your account

5. As the next step, click on “Authorize” and follow the authorization flow.

6. After successful login, you will be redirected back to CloudTalk Dashboard. Choose Front inbox or create a new one. CloudTalk will synchronize calls to this inbox.

7. Once you have completed these quick steps, your integration is ready. Now you can customize your integration according to your business needs.

8. Finally, click on the Save button to activate the integration.

Once the integration is set up, all your Front contacts will get synchronized with CloudTalk. Please notice that the data synchronization may take a few minutes. 

In Front - configure your CloudTalk CTI within Front:

1. Log in to Front Dashboard account here. 
2. When logged in your Front account, navigate to the settings section. 

3. Click on Plugins & API. Here click on the button “add a plugin”.

4. In this section, choose a name for our plugin, for example, "CloudTalk". For the endpoint, insert link https://phone.cloudtalk.io/ and hit the Save button.

Integration customization:

• Choose, what Front inbox will be your calls logged in. 
• You can define which calls (inbound, outbound, missed calls and voicemails) to log into Front. The calls will be logged as “Archived” into the Front inbox you defined. 
• Pick which CloudTalk numbers should get linked to your Front integration. It will help you better organize your data. If no number is selected, all numbers get synced to Front. 
• Whether you want to log all calls or only calls made during business hours or when your lines are closed. 
• Define an agent you want to assign missed calls to. 

Important notice:

In order for the integration to properly export CloudTalk call to Front, your CloudTalk agent’s emails need to match your Front user’s emails.

Integration Setup Guide:

If you need further assistance or have any questions, you can always contact our Support Team. We are always here to help you!