This guide explains how CloudTalk pricing plans work, what each plan includes, and how calling bundles, free minutes, and add-ons are applied.
User level: Admin
Plan Overview
Plan | Region availability | Annual price | Monthly price | Includes |
Starter | Available globally except US, Canada, and LATAM | €/$25 | €/$34 | 500 minutes per user per month |
Lite | US, Canada, LATAM | €/$19 | €/$27 | Unlimited North America calls |
Essential | Global | €/$29 | €/$39 | Unlimited domestic calls |
Expert | Global | €/$49 | €/$69 | Unlimited domestic calls (3+ seats) |
Custom | Global | Tailored | Tailored | 25+ seats, custom routing and usage |
Regional Calling Packs (Included in Plans)
Plans include free calling bundles depending on your country and number setup.
Unlimited regions:
United States
Canada
Europe (domestic calling)
Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, United Kingdom.
LATAM domestic bundles
North America + one of:
Brazil, Colombia, Mexico, Peru.
Australia
Domestic calling with applicable plan limits.
Domestic calling means calling within the same country as your CloudTalk phone number.
Example: A German number can call Germany using minutes included in the plan.
Examples
A Starter user with French and German numbers receives a total of 500 minutes shared between both numbers.
An Essential user with a French number gets unlimited domestic calls in France.
Free Minutes by Country
Different destinations include different minute allowances based on the plan.
Key rules:
Unlimited = 3,000 minutes per user per month (Fair Use Policy)
Domestic only = call must originate from a number in the same country
Combining free minutes across countries is possible, but total allowance remains as defined by the plan
Unlimited US/Canada calling does not require a US or Canadian number. Included US/Canada minutes apply regardless of the number you call from, unless a plan or custom contract specifies otherwise.
Due to length, this guide does not include the full minute table.
All minute allowances follow the structure above depending on your plan (Starter, Essential, Expert).
Your Sales or Support representative can confirm your exact configuration.
Mixed Packages (Blended Plans)
Some customers may combine Essential and Expert features.
CloudTalk supports mixed packages on approval.
If your company uses more than one plan level, your Sales Manager or Support team can help configure mixed packages.
Geographic Calling Bundles (Add-ons)
Geographic bundles extend your calling coverage beyond your plan's included countries.
Requirements:
Minimum 3 seats
Includes unlimited calling to US and Canada
Calls to EEA or UK must be made from a valid number in these regions
Minutes follow your plan’s per-seat allowance
Examples of Bundles
DACH
Europe
LATAM
Asia
AU/NZ/UK
World Lite
World
Each bundle includes mobile and landline calling to supported countries.
Some destinations include landline-only coverage.
Call, SMS, and Number Pricing
Call rates (PAYG)
Calls made outside your included bundles are charged pay-as-you-go.
Phone number pricing
Each subscription includes one free number.
Additional numbers follow CloudTalk’s Number Pricing List.
SMS rates
SMS rates vary by destination.
Standard SMS limitations and supported content rules apply.
Product Add-ons
CloudTalk offers optional add-ons that you can activate on top of any subscription plan. These add-ons expand your calling, automation, and analytics capabilities.
Conversation Intelligence helps your team analyse customer calls more efficiently.
Price: €/$9 per user per month
Includes:
Automatic call transcription
Talk-to-listen ratio
Sentiment analysis
Topic and keyword detection
Searchable call history
Coaching insights for agents
This add-on is ideal for teams that want to improve call quality, coaching, or QA workflows.
Voice Agents allow you to automate phone conversations using AI. They can answer calls, collect information, process requests, or trigger workflows.
Billing model: per minute, typically $0.25/minute for standard use.
Volume discounts: if you have high call volume, per-minute cost may go down (e.g. to ≈ $0.10/minute under volume pricing).
Inbound and outbound support: Voice Agents can handle both incoming and outgoing calls.
Flexible scaling: You pay only for minutes used. No requirement for fixed seats or monthly commitment for the Voice Agent itself.
Use cases: Automated answering, call routing, lead qualification, follow-ups, multilingual calling, and more.
CloudTalk’s Dialer add-on gives you access to automated dialing tools that help teams scale outbound calling. Depending on your needs, volume, team size, type of calls, you can pick the dialing mode that works best.
Dialer pricing typically depends on volume and usage, i.e. number of calls, call duration, and number of users.
For small teams or moderate usage, Power mode offers cost-effective automation.
For large-scale campaigns, Predictive/AI dialers may cost more but yield better ROI due to higher throughput.
Always evaluate your expected call volume, team size, and campaign type before selecting a dialer mode, the right match helps control cost and maximize efficiency.
Important Policies
Fair Use Policy
Unlimited calling is defined as up to 3,000 minutes per user per month.
PAYG charges
Applied automatically when:
Calls exceed included minutes
Calls go to destinations not covered by a bundle
Number policies
One number per deal is included at no cost
Premium numbers above €/$3 are billed according to number pricing lists
Have more questions? Contact our Support team! We're always happy to help.