New CloudTalk accounts may have a temporary calling limit applied as part of our standard security checks. This article explains what it means and what to do.
User level: Admin
What is the hourly spend limit?
When you create a new CloudTalk account, a temporary hourly calling cap may be applied automatically. This cap limits how much credit can be spent on outbound calls within a given period.
The limit is a security measure designed to protect new accounts from unexpected charges in case of unauthorized access or unusual calling patterns.
Note: This limit is separate from your overall credit balance. You may see the "hourly spend limit" message even if your account has plenty of credit remaining.
Why is my calling blocked if I have enough credit?
The hourly spend limit is not related to your credit balance. It is a cap on outbound call spend within a specific time window. You can hit this limit even with a full credit balance.
This is different from:
A zero or low credit balance (see Credit running low: what to do)
A payment failure blocking calls (see Outbound Calls Not Connecting)
What should I do?
Contact CloudTalk Support through the Support portal. Include your account email address and let us know you are seeing the "hourly spend limit" message. Our team will review your account and, if appropriate, raise or remove the cap.
FAQs
Will this affect inbound calls?
No. The limit only applies to outbound calls. Inbound calls are not affected.
Does the limit apply to all accounts?
The cap is typically applied to new and trial accounts as a security precaution. If you believe your account has been capped in error, contact Support and our team will review it.
Need help or have a question? Just reach out through our Support portal.