In this guide, you will learn how CloudTalk calls are sent to Gong, what data is synced, and how to find and review calls in Gong.
User level: Admin, Agent, Supervisor
Ready to set up the CloudTalk + Gong integration?
Follow the step-by-step instructions in our Configure Gong guide.
How calls sync to Gong
Once the integration is active, CloudTalk automatically sends recorded calls to Gong for transcription and analysis. No manual steps are required after a call ends.
A call is sent to Gong only when all of the following are true:
The call was recorded
The CloudTalk agent is also a Gong user with the same email address
Calls can take from 5 to 10 min to appear in Gong after they end.
What syncs to Gong
CloudTalk | Sync direction | Gong |
Recorded external calls | ➡ | Conversations |
Recorded internal calls (if enabled by admin) | ➡ | Conversations |
Contacts | 🚫 | Not synced |
SMS messages | 🚫 | Not synced |
Reviewing calls in Gong
To find your CloudTalk calls in Gong:
Log in to your Gong account.
Navigate to Conversations in the left sidebar.
Use filters (date, rep, team, duration) to locate the call.
Click a call to open the call view.
Each call has five tabs:
Briefs: an AI-generated summary of the call. Includes the outcome, next steps, a recap of what was discussed, and prospect highlights. You can change the brief type and copy the content directly from this tab.
Outline: a structured breakdown of the conversation by topic, each with a timestamp so you can jump to that moment in the recording.
Transcript: the full spoken transcript, attributed to each speaker by name. Use the search bar to find specific words or phrases in the call.
Call Info: call metadata including title, date and time, language, AI-detected outcome, and participants. You can also associate the call with an account from this tab.
Points of interest: keyword trackers configured by your team (for example, discovery questions) and filler words detected during the call.
On the right side you can play back the recording, see the talk-time breakdown per speaker, and navigate to any moment in the call by clicking the waveform.
Need help or have a question? Just reach out through our Support portal and we will be happy to help.